Product Manager (WEB & Onboarding)

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

About the role

We are looking for a Product Manager to focus on two important areas: our bigcommerce.com site and all its international versions, and the in-product onboarding for our new and prospective customers. As a part of this role, you will work closely with a few engineering teams, product & marketing designers, as well as the rest of the Product & Engineering organization. In this role, you will need to be working with cross-functional stakeholders such as Marketing, Strategic Business Development Team, Finance and other teams to make sure that there’s a cohesive strategy across the board.    

What you’ll do:
  • Be fully responsible for a few product domain areas (bigcommerce.com and in-product onboarding) and leading development teams which provide a high quality product to the market. 
  • Gather inputs from cross-functional stakeholders (Marketing, Business Development, Sales, Finance etc). 
  • Define and communicate business outcomes and performance metrics to key stakeholders throughout the organization.
  • Enthusiastically lead your teams, consisting of developers, designers, and quality engineers, towards your vision with effective delivery.
  • Work collaboratively with your teams to break complex projects into small projects, with each iteration adding more customer value.
  • Prepare comprehensive Epics & Stories for your development teams.
  • Explain to the development team(s) all details of stories before/over development (organization of explanation process — planning, grooming meetings etc.)
  • Work with the Design team to design & prototype new features. 
  • Validate new functionality with customers before development. 
  • Demo new functionality to the stakeholders, the organization and customers.  
  • Analyze the entire product and propose ways to improve it.
  • Analyze data to measure the impact of product improvements, and then iterate to constantly optimize performance.
Who you are:
  • Depending on the size and type of teams/companies you’ve worked at in the past, that could translate to anywhere from 2 to 4+ years’ experience in a hands-on product management role.
  • You’ve worked with different eCommerce, PIM or ERP systems, and you understand the needs and trends in the B2C and B2B eCommerce space.
  • You’ve shipped products that thousands of people use and love.
  • You have worked in SCRUM Agile methodologies and understand the process.
  • You’re passionate about building next-generation products for the fast-growing ecommerce industry.
  • You have worked on platform artifacts and understand services, APIs and frameworks.
  • You have a technical background, or have a technical orientation, enough to get in the weeds with engineers to understand the pros and cons of different technologies, design and potential solutions.
  • You have a laser focus on the customer which enables you to have a deep understanding of their pain points and how they use the product.
  • You use data to inform and defend your decisions.
  • You’ve proven you can execute high-profile projects in a fast-paced and cross-functional environment.
  • You’re able to develop a long term plan and then work with the team to break it into smaller chunks, each adding more customer value.
  • You value market research and, when it comes to the competition, you have your finger on the pulse.
  • You get excited about tackling big, complicated and often ambiguous problems.
  • You understand that human behavior is complex and changing behaviors is a lot harder than building features and technology.
  • You’re curious and love trying new things. You ask yourself “why did they build it that way?” or “what would happen if…?”
  • You think analytically.
  • You’re great at communicating and negotiating with cross-functional teams. You are a powerful influencer, and people like working with you even if they might disagree with you.
  • You’re energetic and creative - both key characteristics that describe you and the projects you lead. You have a bias for action and make things happen.
  • You have excellent written and oral communication skills.
  • You have an entrepreneurial mindset, with a bias for customer focused innovation.
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

More Jobs at BigCommerce62 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Austin
Content
new
Austin
Data + Analytics
new
Austin
Content
new
Austin
Marketing
new
Austin
Sales
new
Austin
Content
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Marketing
new
Austin
HR + Recruiting
new
Austin
Project Mgmt
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Content
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs