Product Manager

| Austin
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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.

 

The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.

 

Over the past year, we have signed four state contracts and our software has been deployed in more than 400 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.

 

 

As a Product Manager you will help develop and socialize the product roadmap for one of RapidDeploy’s feature teams. RapidDeploy’s cloud-native platform enables 911 call-takers, dispatchers and first responders to quickly access and document the data they need to provide the most rapid and informed response to an incident. Your role will enable new capabilities that build upon the most innovative and intuitive platform in the industry. This role will require the ability to lead and work among a wide array of stakeholders, partners, clients and users.

What You'll be Doing at RapidDeploy

  • Collaborate with customers, partners and prospects to enhance the most advanced ecosystem that knows no data silos or interoperability challenges
  • In conjunction with product research and design, conduct primary research with customers and partners to identify product priorities & feature requirements
  • Translate business objectives and user needs into a prioritized backlog of epics, features and user stories
  • Ability to work closely with the triad on product discovery and provide the necessary inputs for UI/UX research, design and testing 
  • Balance the needs and desires of different users in the ecosystem (call-takers, dispatchers, responders)
  • Collaborate with product owners and engineering during design, build, test and launch of new features
  • Represent the voice of customer and user feedback throughout the product life
  • Clearly and confidently communicate via demos, feature summaries and other artifacts to both internal and external audiences
  • Serve as a subject matter expert on the value and functionality of your feature team

What You'll Need to Be Successful in This Role

  • Bachelor's degree from an accredited University
  • 3-5 years of work experience in a Product Management capacity in a technology company 
  • Demonstrated track record of product leadership
  • Knowledge of agile software development practices (e.g., scrum)
  • Excellent written and verbal communication skills
  • Demonstrated successful customer interaction capabilities
  • Experience working in a fast-paced and goal-driven environment
  • Ability to successfully manage ambiguity tied to early phases of design 
  • Based in Austin, TX or willing to relocate 
  • Interest in Emergency Services & Public Safety is a strong plus 
  • Requires up to 30% travel, including travel to Cape Town, SA 

About RapidDeploy Inc.

- Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 

- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)

- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!

- Offices in Austin, TX and Cape Town, South Africa 

- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 

- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 

 

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

RapidDeploy, Inc. and its affiliates understand that your privacy is important to you. When you apply for a position with RapidDeploy, we collect and process personal data for recruitment and other related Human Resources purposes. Review our HR Privacy Policy to learn how we collect, use, and protect your personal data in connection with our recruiting and HR efforts

 

Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

 

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Technology we use

  • Engineering
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a HQ located downtown on 7th and Brazos. We are neighbors with Austin's most infamous attractions. We also offer full-remote and hybrid work opportunities. We offer paid parking for those who come into the office.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2022, the product team is most excited about implementing significant enhancements to our customer engagement to ensure that we’re providing call-takers & dispatchers with products that improve their overall workflow, reduce stress by having to jump from screen to screen or product to product and that will improve field response times and safety

Karen

VP of Product

What makes someone successful on your team?

To be a successful Customer Success Manager at RapidDeploy, you must learn what success looks like for the customer and how to proactively measure it. You must transition from a reactive customer relationship to a proactive relationship. CSMs learn to use processes and tools to predict problems before they happen and address them.

Mel

VP, Customer Success

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What does career growth look like on your team?

We are an environment supportive of our employees' growth. Our 2022 plan consists of individual and group developmental and growth plans/opportunities for all employees. I am excited about working with the team related to career planning/pathing for individual contributors and leaders. Since being employed, we have seen actionable results.

Eileen O'Brien

VP, People Ops

What are RapidDeploy Perks + Benefits

Culture
Volunteer in local community
Given that we have many remote employees, many RD employees participate locally in their respective hometowns with local charities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Health & Wellness committee will be working to bring wellness programs to our employees. We have access to Headspace, Employee Assistance programs, and other benefits supportive of wellness
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Employees can submit for expense reimbursement related to supplies. We have also provided a stipend for employees for chairs and sit/stand desks
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We are launching a peer mentorship program in 2022 along with a buddy program for new hires.
Continuing education stipend
We have a provision for continuing education under our tuition reimbursement program for reimbursement of CEUs.
Continuing education available during work hours
We encourage our employees to grow and develop through learning. We encourage employees to work with their leaders on how this best fits their professional and personal work life.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Paid industry certifications are a part of our continuing education program under Tuition Reimbursement.

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