Product Manager at RapidDeploy

| Austin
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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.
 
The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.
 
Over the past year, we have signed four state contracts and our software has been deployed in more than 400 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.
 
 
As a Product Manager you will help develop and socialize the product roadmap for one of RapidDeploy’s feature teams. RapidDeploy’s cloud-native platform enables 911 call-takers, dispatchers and first responders to quickly access and document the data they need to provide the most rapid and informed response to an incident. Your role will enable new capabilities that build upon the most innovative and intuitive platform in the industry. This role will require the ability to lead and work among a wide array of stakeholders, partners, clients and users.

What You'll be Doing at RapidDeploy

  • Collaborate with customers, partners and prospects to enhance the most advanced ecosystem that knows no data silos or interoperability challenges
  • In conjunction with product research and design, conduct primary research with customers and partners to identify product priorities & feature requirements
  • Translate business objectives and user needs into a prioritized backlog of epics, features and user stories
  • Ability to work closely with the triad on product discovery and provide the necessary inputs for UI/UX research, design and testing 
  • Balance the needs and desires of different users in the ecosystem (call-takers, dispatchers, responders)
  • Collaborate with product owners and engineering during design, build, test and launch of new features
  • Represent the voice of customer and user feedback throughout the product life
  • Clearly and confidently communicate via demos, feature summaries and other artifacts to both internal and external audiences
  • Serve as a subject matter expert on the value and functionality of your feature team

What You'll Need to Be Successful in This Role

  • Bachelor's degree from an accredited University
  • 3-5 years of work experience in a Product Management capacity in a technology company 
  • Demonstrated track record of product leadership
  • Knowledge of agile software development practices (e.g., scrum)
  • Excellent written and verbal communication skills
  • Demonstrated successful customer interaction capabilities
  • Experience working in a fast-paced and goal-driven environment
  • Ability to successfully manage ambiguity tied to early phases of design 
  • Based in Austin, TX or willing to relocate 
  • Interest in Emergency Services & Public Safety is a strong plus 
  • Requires up to 30% travel, including travel to Cape Town, SA 

About RapidDeploy Inc.
- Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 
- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)
- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!
- Offices in Austin, TX and Cape Town, South Africa 
- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 
- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 
 
RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
RapidDeploy, Inc. and its affiliates understand that your privacy is important to you. When you apply for a position with RapidDeploy, we collect and process personal data for recruitment and other related Human Resources purposes. Review our HR Privacy Policy to learn how we collect, use, and protect your personal data in connection with our recruiting and HR efforts
 
Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.
 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a new HQ! Located downtown on 7th and Brazos, we are neighbors with Austin's most infamous attractions.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2021, the product team is most excited about providing call-takers & dispatchers with more sophisticated GIS capabilities and data, such as vehicle telematics, that will improve response times. We are also excited about providing our 911 call centers with the information they need & never had access to before, to make more data-driven decisions

Mandana

VP of Product

What makes someone successful on your team?

Success on our team is all about how well you collaborate to solve problems. Although each team member has individual responsibilities, architecture, design, code reviews, and troubleshooting tasks are shared among the team. This takes concise, effective communication delivered in a manner that makes everyone feel like a valued contributor.

Chad

Director of Engineering

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What are RapidDeploy Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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