Product Manager at Blackbaud

| Austin | Remote
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Blackbaud is the world’s leading cloud software company powering social good.

Leading uniquely at the intersection point of technology and social good, we provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good.

Blackbaud is expanding our team and we’re looking for a Product Manager to help us continue our success. We’re looking for the right person to help us transform the way social good organizations use technology to make the world a better place.

Summary:

The Product Manager is responsible for defining market requirements and packaging the features into product releases. The Product Manager will work closely with development leads, user experience leads, and supporting team members to deliver solutions that are valuable, usable, feasible, and viable. A strong technical background and proven product management experience is required. A Product Manager is expected to help cross-functional teams deliver measurable value to customers and collaborate across the organization to drive decision making and results.


Responsibilities:

  • Driven team player, collaborator, and relationship builder whose can-do attitude inspires others in a fast-moving environment
  • Passionate about nonprofit technology and ensuring our customers are successful
  • Communicate complex issues and solutions clearly and builds rapport with customers throughout the product development process
  • Work closely with the engineering, design, program management, and other departments and stakeholders to execute on product strategy
  • Drive a team toward developing solutions to problems and product areas through collaboration within and across teams, leading meetings, anticipating and diffusing conflict, reducing risk and dependencies, embracing diverse ideas and perspectives, and delivering features on time and within agreed upon scope.
  • Lead agile team to bring value to the market iteratively through short-cycle design and scrum interaction with an outcome-based focus
  • Prioritize and manage a product backlog to guide product teams in developing capabilities
  • Understand product and business goals and independently make sure those goals are understood, realistic, and their work is in alignment with the desired results
  • Work on a team of high-performing product professionals in a very collaborative environment which works to drive product success in all business, development and operation areas
  • Embrace data to assess opportunities, success, risks, and performance and to guide recommendations and decision making
  • Develop polished presentations and deliver in front of diverse audiences

     

Qualifications:

  • Can-do attitude with a demonstrated ability to get things done under minimal supervision and drive results across cross functional teams.
  • Strong communication skills and enjoy working with customers and presenting internally and externally; proven ability to run effective meetings; comfortable interacting at all levels of an organization.
  • Adept at understanding and curious about new technologies, systems, and tools.
  • Technically proficient in advising customers about technologies such as: Raisers Edge 7 / Raisers Edge NXT, SaaS, database management, CRMs, APIs, and 3rd party integrations
  • At least 3 years experience in relevant roles a company or nonprofit organization. Experience in Product Management preferred.
  • Experience with Agile development practices, methodologies and tools is preferred.
  • BA/BS degree required and MBA preferred.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
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    • jQueryLibraries
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    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Culture
Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

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