Product Manager

| Austin
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About Sysco LABS
Sysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco's commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS uses customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem.
Our innovation will improve all parts of the e-commerce experience for our customers, including the ordering process, inventory, pricing and automation. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS' mission is to improve the Sysco customer experience and consistently deliver cost savings and new innovations through technology.
About the Role
As Product Manager, you will own prioritization and execution of a product roadmap for a defined scope of functionality for Sysco Shop, our e-commerce platform for restaurants and other food service providers that drives billions of dollars of revenue annually. This is a cross-functional role that requires close collaboration with stakeholders across the business.
As a member of the Sysco LABS product team, you will work closely with the Product, Engineering, UX Research, Design and Data Analytics teams to uncover and validate opportunities, deliver compelling solutions and iterate to improve based on customer feedback and product metrics. You will display an extraordinary attention to detail, the ability to respond quickly to changing business needs, priorities, and timelines, and have a proven track record of delivering quality products on time. Past experiences working in both B2B and B2C environments is a plus. As part of a small team, you'll need to wear many hats, so flexibility and a can-do attitude are critical. You should be a creative thinker who can combine imagination and past experience to support your ideas and vision.
Responsibilities

  • Own a product roadmap, with clear success metrics and KPIs
  • Work within an Agile software development process to execute against a planned product roadmap, driving outcomes with a measurable level of impact
  • Collaborate with other product managers in the execution of strategic direction
  • Contribute to, and occasionally lead, alignment efforts across the organization and with stakeholders to create a fit with strategic vision and coordinate through execution
  • Create materials that help ensure alignment and awareness of product development efforts within core internal groups
  • Understand the restaurant technology market and e-commerce best practices

About You

  • 3+ years of experience in product management, business consulting or related field
  • Bachelor's degree in computer science, business administration, information systems or related, or equivalent work experience
  • You are motivated by and committed to continuous learning, growth and innovation
  • You measure the success of product challenges with usage and engagement metrics and respond to all that the data reveals
  • You are a self-starter, who can execute in ambiguous/unstructured environment
  • You are customer focused in your approach and seek out, understand and respond to the needs of customers
  • You have excellent communication and interpersonal skills and can work effectively in both startup and large company environments
  • You have a passion for taking a traditionally slow-moving industry and disrupting it with technology

Perks at Sysco LABS:

  • Competitive base & bonus packages
  • Fun, casual, fast-paced work environment filled with talented colleagues
  • Brand-new high-tech office space located in the heart of East 6th St, (walking distance to the MetroRail)
  • Generous PTO policy
  • Flexible work environment that encourages work/life balance
  • Excellent medical, dental and vision benefits and company 401(k) program

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!
We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • OptimizelyAnalytics
    • TableauAnalytics
    • ContentsquareAnalytics
    • FigmaDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Austin, TX 78702

An Insider's view of Sysco LABS

How does your team reward individual success?

At Sysco Labs, we are always willing to help each other toward a common goal. In my role at Sysco Labs, I have been stretched as a developer and encouraged to learn so many new things along the way. I have a great team that works together to find the best solution to a problem.

Bailey

Android Developer

What does your typical day look like?

My days consist of a lot of team involvement and engagement. I meet with my teammates to see what people need, plan what’s coming up, help find solutions to blockers, and ideate ways to make our processes better. Somedays I feel like I am collecting continuous feedback from everyone and working to find out the best possible improvements.

Allyson

Data Operations Specialist

How does the company support your career growth?

One of my biggest goals is to live a healthy, balanced lifestyle. I suffered a mild heart attack several years ago and have since lost over 100 pounds. My leadership and peers have supported me throughout my journey and given me the flexibility to maintain a work/life balance.

Martin

Director of CX Deployment

How do your team's ideas influence the company's direction?

The UX Research Team is in constant contact with our Customers. Our ideas are derived directly from the various sources of Customer data we gather, i.e., one-on-one interviews, surveys, and more. These Customer-focused ideas influence the prioritization and roadmaps for new features and improvements to drive billions in revenues for the company.

Craig

Director of UX Research

How has your career grown since starting at the company?

I joined Sysco LABS relatively recently and the one thing I’ve experienced is that the people I work with have been really great. Everyone has a vested interested in seeing you succeed and that’s been very helpful as I ramp up in my role.

Ronak

Product Manager

What are Sysco LABS Perks + Benefits

Sysco LABS Benefits Overview

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We offer competitive base & bonus packages, fun, casual, fast-paced work environment filled with talented colleagues.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 4 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Office Perks
Company-sponsored outings
Professional Development Benefits
Job training & conferences
Sysco Labs offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Sysco Labs hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Paid industry certifications

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