Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Remote

PRODUCT MANAGER.CX PRODUCT MANAGEMENT at Duo Security

| Remote
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Job Description:

What You’ll Do

Our Customer Experience (CX) team is responsible for defining and driving the end-to-end customer success and technology adoption motion through the entire customer lifecycle. We're seeking a senior technologist in Cisco Security portfolio with the ability to understand customers’ business and technical challenges that prevent them from adopting Cisco Security including Secure Firewall, Secure X, Secure Network Analytics, Secure Endpoint, Security Web Appliance, Umbrella, Security Access by Duo and Identify Services Engine. In order to accelerate customer adoption and to remove these barriers, they will closely collaborate across other CX/Business Entity/Enablement teams, lead the strategy and execution of CX Success track, and customer success motions for CX Product Management for Cisco Secure.

Core Responsibilities Include:

  • Identify customer adoption gaps and challenges; the ability to translate these into CX strategy, roadmap, and enablement plans as well as deliver content and training is a critical requirement from this role.
  • Drive customer eligibility, adoption framework, Console, and CX Cloud customer portal development engagements for CX Success tracks and motions
  • Drive customer digital journeys creation and alignment with current Cisco BU investments
  • Develop business and technical content for Cisco Secure Solutions
  • Provide domain expertise in Secure Firewall, Secure X, Secure Network Analytics, Secure Endpoint, Security Web Appliance, Umbrella, Security Access by Duo and Identify Services Engine
  • Develop the plan and ensure execution of assets and content (e.g. Ask-the-Expert (ATX), Accelerators, Success Tips, etc.), for customers targeted at technical customer personas and decision-makers
  • Content curation with Business Entity (BE), Product Management, and constant measurement and improvement
  • Translate technical content to business outcomes
  • Will participate in the ideation process, strategizing, bringing creative ideas, and proposing alternative format options

Who You’ll Work With

Under the direction of the CX Practice Leader for Cisco Secure, you will collaborate with the key stakeholders in CX Product Management, CX New Products, CX Enablement, and Business Entity teams; as well as the Customer Success Executives (CSE), Success Program Managers (SPM), and Customer Support Specialist (CSS) community, to remove barriers and drive customer adoption motions. Collaborating with other CX Practice leads, Product Management, and New Product Incubation, the role drives content creation and implements effective mechanisms to collect feedback. As needed, you will leverage the expertise of SMEs in the New Products team for knowledge transfer and peer review.

Who You Are

A motivated self-starter with a bias for action. You have a proven track record in performing well in a fast-paced environment and organizational skills to lead multiple projects with tight timelines effectively. You have the ability to build a compelling story that conveys the value of complex technologies in concise business terms. You have a strong executive presence, cross-group collaboration, and communication skills that drive influence among the senior leaders across a highly matrixed organization.

Required Skills:

  • Have mastered interpreting complex technical solutions into easy to understand business language and outcomes
  • Passionate about positive customer experiences
  • Bachelor degree required; Masters’ preferred
  • 10+ years’ experience in product marketing or product management for sophisticated technologies, preferably in the area of Security and Security related technologies
  • Services or consulting experience is highly desired
  • Strong leadership, communication and organizational skills with the flexibility to shift priority projects as the need arises
  • Excellent written and verbal communications including the ability to simplify and communicate complex ideas
  • Experience excelling in a highly matrixed organization
  • Proven messaging background; ability to develop compelling persona-based technical and business-level messaging at the level of both individual offerings and the whole portfolio
  • Excellent written and verbal communications skills with the ability to explain complex technical concepts via simple and intuitive communications
  • Analytical skills to develop insights into complex business issues
  • Must be able to work in a fast-paced, dynamic environment, with changing priorities
  • Consistent track record of crafting compelling positioning and thought leadership content
  • Strong business acumen and decision-making ability
  • CCIE helpful

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

 
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Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • MarvelDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WrikeManagement
    • SalesforceCRM
    • MarketoLead Gen
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What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Duo Security

How does your team reward individual success?

It can be as quick as some karma in Slack. We do team appreciations at the start of team meetings and Cisco has connected recognition which allows individuals to recognize the great work someone has done along with a monetary award, from $25 on up! We also celebrate life with team members, for example throwing a virtual baby shower!

Hector

Senior Engineering Manager

What's the biggest problem your team is solving?

Our cross-functional team of data scientists, software engineers, and designers, as well as product and security experts is building an intuitive adaptive authentication system. We’re moving past basic rule-based approaches to create a dynamic experience that people will love for keeping them secure while staying unobtrusive.

Brian

Head of Data Science and Engineering

What are some things you learned at the company?

Early on, I thought that success in the security industry was attributed solely to people's ideas or intellect. Since then, I've learned that the most important thing to have in any industry is empathy. Without empathy, you can't build a product that people will love or a place that people will want to work. Empathy is a foundation for success.

Olabode

Senior Data Scientist

What is your vision for the company?

My overall vision is to provide mechanisms for the business to build simple, safe and secure products that our customers and partners intrinsically trust. It is my belief that when we empower our teams and stakeholders to creatively work together instead of falling on process and procedure for the sake of it, our creativity opens to new heights.

Amanda

Head of Product Security

What makes someone successful on your team?

Success for us is taking the road less traveled to achieve better results, meaning we look for teammates who bring perspectives from all walks of life and who are not afraid to use their voice. We believe this combination results in good outcomes because we end up paving our path to success with a diversity of thought.

Amanda

Internal Communications Manager

Jobs at Duo Security
24

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Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work. Our team is our superpower. We

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