Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience working in sales, support, or offer development.
• Experience working in a Support organization with industry experience in cloud computing, enterprise, software, or services.

Preferred qualifications:

• Experience managing, or working closely with, Product Management, Support, and engineering teams for technical products.
• Experience with spreadsheet analysis and SQL.
• Knowledge of Google Suite products, including Support, Deployment, EDU, or Sales to Google Suite customers.
• Ability to lead through ambiguity, take on strategic and operational initiatives, and scale effectively across a large organization and distributed team.
• Ability to execute in a customer focused environment and advocate for customers and partners across a cross-functional organization. Ability to influence and communicate with both internal stakeholders and external customers or partners.

About the job

The Google Cloud team works with millions of organizations to make them more productive, mobile, and collaborative by transforming and evolving their business through the use of Google’s global network, web-scale data centers and software infrastructure. As a Product Operations Manager, you will be responsible for the creation and oversight of programs that will drive success of our Google Suite Technical Support Service offerings in the market. You will create marketing plans, design buy-flow processes, create and operationalize stock keeping units, and create sales enablement collateral. You will have a passion for great customer experiences that meet the needs of Google Suite’s many customers.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Partner with Product Managers and capture business requirements for the design of new Google Suite service offerings that meet customer needs. Gather Google Suite sales and customer input to ensure support service offerings are created to solve a customer need.
• Create marketing and sales enablement plans to bring Google Suite Service Offerings to market. Provide sales activation support to sellers, including assisting in the selling and qualification of offers for strategic deals
• Create and operationalize stock keeping units, sales processes, contracting, discounting, and buy-flows for Google Suite Service offers. Track and analyze attach rates, discount rates, and revenue.
• Define markets and customer segments and evaluate industry offerings. Determine pricing levers for new service offerings that positively influence margins.