Arrive Logistics
Arrive Logistics redefines the standard for service in freight.
Austin, TX

Product Operations Manager

| Austin
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As a Product Operations Manager on the Product Management team, you will be an integral partner across the organization, working cross-functionally across Product, Design, Engineering, Operations, and Sales to make our vision of using software to “empower the ambitious” at Arrive Logistics a reality. In this role, we’ll be relying on you to develop programs and processes to ensure seamless product launches, streamline legacy processes and systems through technology, and uncover actionable insights across multiple feedback channels. In return, you’ll receive visibility across the organization and will be a key voice in one of the most exciting companies in the trucking industry. This is a great time to join Arrive Logistics and we’re looking for motivated and driven people to join us on our mission. 

Essential Functions:

  • Embed yourself within your Product team(s) and become the go-to subject matter expert on development workflows and tools, documentation, go-to-market processes, and communication with the business cross-functionally. 
  • Develop a program to measure, benchmark, and track quantitative and qualitative user behaviors by selecting tools and developing standards in conjunction with the Product team and stakeholders. 
  • Be a liaison between product and engineering and our customer-facing teams (Sales, Operations, Admin) in order to ensure successful product launches by providing guidance, access, and direction to the relevant Product and Support documentation. 
  • Develop processes to improve the escalation of critical user issues to the right Product and Engineering teams. 
  • Define, build and develop a comprehensive customer feedback program for identifying pain points and delivering opportunities to Product Coaching and stakeholders.
  • Actively contribute to an amazing work culture. 

Education and/or Experience:

  • 5+ years work experience.
  • 3+ years of experience working directly with Product and Engineering.
  • Previous Product Manager experience a plus.
  • You’ll be a customer advocate, strategic, detail-oriented and highly creative with an aptitude for solving unstructured problems.
  • Demonstrated success managing complex cross-functional projects.
  • Excellent written and verbal communication skills with the ability to work well with different roles, personality types and seniority levels.
  • Ability to self-motivate and drive projects independently.
  • Sufficient technical knowledge in order to gain the respect of and work alongside engineers.

Why Arrive?

  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Get recognized through our employee rewards program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Mondays & Fridays…lunch is on Arrive! Snack and lunch options are also available daily.
  • Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Sweat it out using local gym discounts or with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.

Covid Response and Flex Policy:
Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on applicable regulation, CDC recommendation, best practice, and local impacts of the pandemic. Arrive has implemented a comprehensive and proactive Covid response plan designed for the safety of our employees. This plan includes in-office safety protocol for all employees and a flexible work schedule based on position and tenure. 

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Where we are

Our headquarters is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin and the airport.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
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What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

At Arrive, your ambitious goals will be appreciated in an environment that provides the training, mentoring, and tools to succeed. You will be empowered to create your career and experience the success that comes with solving problems, building relationships, and boldly growing business. Oh, and you'll have some fun too.

Culture
Volunteer in local community
Arrive supports community outreach opportunities throughout the year. Most recently, we supported a canned food drive for the Central Texas Food Bank!
Partners with Nonprofits
Arrive supports nonprofit opportunities throughout the year. Most recently, we participated in an Angel Tree to provide holiday cheer children & adults with disabilities through Easterseals.
Friends outside of work
Eat lunch together
Intracompany committees
Arrive currently has a party planning committee that takes ownership of our semi-annual company-wide events. We are always looking for leaders to start committees of their own!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Arrive's leadership is comprised of individuals with diverse backgrounds, experiences, and ideas. Our Chief People Officer is focused on the constant creation and improvement of our D&I initiatives.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We recently created a diversity and inclusion committee led by 10 diverse members with various roles and responsibilities at Arrive. They meet once a month.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We are looking forward to Wellness Month in January! Over the course of the month, we will have fitness professionals on-site to educate our employees on how to set themselves up for a healthy 2020!
Retirement & Stock Options Benefits
401(K)
You will be eligible to make 401K contributions the quarter following 60 days of employment with Arrive.
401(K) Matching
Arrive begins matching 50% of your 401K contributions up to $4,000 at the beginning of the quarter following one year of employment.
Performance Bonus
Arrive awards annual performance-based bonuses for certain roles. Additionally, Arrive uses an internal rewards & recognition tool where earned points can be redeemed for gift cards, cash and perks!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Open House events, Holiday Parties, and other Arrive sponsored events are all family-friendly!
Vacation & Time Off Benefits
Generous PTO
Our Technology department enjoys an Unlimited Vacation Policy, as do our People Managers and employees with 5+ years of tenure. Our PTO policy allows for 7-15 days of accrued time off and 5 sick days.
Paid Holidays
Paid Sick Days
Arrive employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Departments across Arrive Logistics offer various opportunities for outings throughout the year.
Free Daily Meals
Employees get free lunches every Friday from different vendors around Austin!
Stocked Kitchen
We provide a variety of soft drinks, sports drinks & sparkling water at no cost. If you are looking for a caffeine fix, we have an on-site cafe where you can order specialty espresso & coffee drinks.
Some Meals Provided
Employees get free lunch every Friday!
Happy Hours
Parking
We offer free on-site parking at our Austin Headquarters.
Recreational Clubs
Relocation Assistance
For candidates re-locating from out-of-state, we offer $1,000 relocation reimbursement. For candidates re-locating from in-state, we offer $500 relocation reimbursement.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Arrive Logistics offers a variety of professional development opportunities like online courses, networking events, and conference attendance.
Diversity Program
Lunch and learns
Departments at Arrive Logistics hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager

Jobs at Arrive Logistics
29

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HRIS Analyst

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We are looking for an addition to our People Operations team to manage the HRIS/Payroll platform in a complex, high-growth organization. We are seeking a highly capable HRIS Administrator to enhance the performance of our HR technologies. In this role, you will be responsible for designing and maintaining the HRIS/Payroll platform in support of the organization's data management and reporting needs. You will be responsible for ensuring the accuracy and integrity of organizational data within the HRIS/Payroll platform and creating standard and ad hoc queries or reports. You will also create and provide data summaries or statistical analysis.

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As a Carrier Relations Specialist, you will be supporting the accounting team to ensure the Accounts Payable functions run smoothly. The Carrier Relations Specialist provides support to both our external carriers and internal carrier sales department. They process and monitor outgoing payments. The Carrier Relations Specialist works closely with our customer, carrier, and accounting teams.

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Learn the ins and outs of Arrive’s accounts from their accompanying sales reps. Become an expert on different Transportation Management Systems. Schedule appointments and input shipment details for all related loads. Update internal & external portals with shipment details as needed. Communicate daily with customers and related facilities to ensure needs are being met. Track the progress of each shipment and communicate updates to all related parties. Field all customer inquiries regarding shipment status. Collaborate with sales representatives to ensure accounts are being appropriately serviced. Serve as the main point of contact for the above responsibilities on Saturdays & Sundays!

Software Engineer (Front End)

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Design, develop, and deliver front end web application components for a distributed system. Code consistent, efficient, maintainable, and scalable UI components. Create proof of concepts and prototypes, as well as maintain existing applications. Research and learn new technologies, frameworks, and best practices.

Vertical Expansion Manager (Canada)

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As a Vertical Expansion Manager with Arrive Logistics, you will be responsible for developing and implementing a strategy to expand Arrive’s presence within the Canadian freight market. Successful execution will require business development and acceleration of revenue for key accounts and development of capacity resources for this market. You will work alongside Arrive’s Business Development and Carrier teams to execute this plan.  The ideal candidate will have vast experience in the Canadian freight business. This experience should include Business Development, Carrier Development along with operations and strategic skills. As Arrive expands, you will play a vital role in the development of our business as we continue to solidify ourselves as a major player in the 3PL space. This is a unique opportunity to leverage your experience in the transportation industry and take your career in a new direction as you contribute to a competitive, forward-thinking organization. We are looking for a passionate, seasoned leader with robust experience in the Canadian shipping industry to come in with high energy and vision, set the tone, and get results through strategy, leadership, collaboration and execution. 

Vertical Expansion Manager (Automotive)

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As a Vertical Expansion Manager at Arrive Logistics, you will be responsible for developing and implementing a strategy to expand Arrive’s presence within the Automotive Industry. This role will require both development of short and long term strategies. Success in both short and long term will require cultivation of new partnerships through business development activities. In addition to identifying new business, you will be working with Arrive’s existing accounts, building meaningful relationships from the top to bottom to allow for continued growth year-over-year.  The ideal candidate will have vast experience in the Automotive supply chain and transportation business. This experience should include business development, custom solution design and pricing. As Arrive expands, you will play a vital role in the development of our business as we continue to solidify ourselves as a major player in the 3PL space. This is a unique opportunity to leverage your experience in the transportation industry and take your career in a new direction as you contribute to a competitive, forward-thinking organization. We are looking for a passionate, seasoned leader with robust experience in the automotive logistics industry to come in with high energy and vision, set the tone, and get results through strategy, leadership, collaboration and execution.

Senior Benefits Analyst

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5 days ago
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We are seeking a skilled Benefits Analyst to join our People Operations team. You will be responsible for administering Arrive’s company-wide benefits programs, including medical, dental, vision, life insurance, short-term and long-term disability, employee recognition programs, and the 401(k) plan. You will also support other people-centric projects and initiatives as they come up.

Customer Relations Specialist

Arrive Logistics
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5 days ago
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Collaborate with our sales team & sales managers to understand their clients and related accounting needs. Display top-notch customer service skills as you answer inbound inquiries from our clients and build relationships with customer accounting contacts. Learn each customer’s invoicing portal and develop processes to maximize collections and minimize billing discrepancies. Proactively research payment details and reach out to clients as needed. Pull weekly reports and distribute for internal consumption. Follow AR trending patterns to predict & prevent past due invoices. Strive to meet & exceed aging goals on a consistent basis. Settle payments with customers, keeping sales reps informed every step of the way! Resolve payment disputes thoroughly, involving management when appropriate. Execute administrative tasks, including document uploading and retrieval. Represent the Arrive brand through transparent & professional communication with customers via phone and email.

Senior UX Designer

Arrive Logistics
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6 days ago
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Arrive Logistics’ UX Design team is seeking a versatile and pragmatic Sr. Designer who thrives in discovering and defining new user experiences. You have worked in and waded through the big enterprise UX experience and now want to apply your knowledge and learnings to a new product as we define the future. You are intrigued by complexity, excel in making things usable and intuitive, and can build and evolve a design language system. You thrive in

UX Designer

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So who is our next UX designer? Ideally you have a few years experience already and are looking to broaden your skill set by learning best practices and teamwork needed for designing and delivering software for a large enterprise. You’re looking for the opportunity to be an integral team member as we are building a new interface from scratch. This will be an in-depth product education from research, concepts, iterative testing, detailed design,

Senior Product Manager

Arrive Logistics
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6 days ago
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Arrive Logistics’ Product Management team is seeking a versatile and highly-motivated Senior Product Manager who thrives in a fast-paced environment. As a core member of the Product team, you must possess a blend of business acumen, understand what a good user experience means, and be confident in your technical skills. You will serve as a product expert, combining industry analysis, competitive research, and end-user feedback to own and grow a portion of Arrive’s expanding software portfolio throughout its lifecycle: defining the roadmap and corresponding requirements, measure and manage adoption, and collaborate with design and development to implement, test, and deploy new capabilities that deliver a world-class experience in freight and logistics.

Sales Representative

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Hit the phones and generate leads to build your own book of business. Whether you’re calling shippers to learn about their needs, or reaching out to trucking companies to understand their capacity, there’s an unlimited amount of opportunity to create relationships! Receive one-on-one sales coaching. Provide top-notch customer service through consistent tracking and updates. We treat our customers’ freight like it’s our own. Develop a thorough knowledge of the market so you can quote your customers or carriers competitively. Problem solve through issues that occur during transit and provide quick, effective solutions. Be ready to think on your feet and use your resources! Build relationships & collaborate internally. We cannot do our jobs without each other!

Carrier Sales Representative

Arrive Logistics
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6 days ago
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Arrive Logistics is looking to hire experienced Carrier Sales Representatives to help establish and grow our reputation with trucking companies across the country. We’re looking for talented individuals with at least 2+ years of carrier sales experience to join our team and hit the ground running. 

Coverage Specialist (Temp-To-Perm; Review At 60 Days)

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Learn the business in our one-week training program, designed to get you ramped quickly & effectively. Hustle! We want reliable team members who will show up on time and get the job done. Get on the phone! This is a high-volume role, so be prepared for lots of outbound calls to carriers across the country. Take inbound calls from carriers who are interested in hauling freight for Arrive. Secure capacity by selling shipments over the phone to carriers who meet our strict requirements. Problem solve through issues that occur during transit. Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates!

Service Desk Technician

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6 days ago
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The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, and network connectivity issues. The Service Desk Technician will also have basic interaction with vendors and may be involved to start the troubleshooting process externally.

Director of Software Engineering

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Account Executive

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Staff Accountant

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1 week ago
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With $1.3B in revenue and quickly growing, we are looking for a Staff Accountant to join us on Arrive's Accounting team! Reporting to the Controller, this role will be heavily involved in the month-end close process along with various other daily/weekly tasks. This person should be detail oriented, dedicated and be a team player.  Essential Functions: Perform month-end close responsibilities including journal entries, account reconciliations and

Software Engineer (Back End)

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1 week ago
This is an exciting opportunity to apply your skill set to an organization undergoing amazing growth and technological transformation! As a .NET Developer at Arrive, you’ll be embracing a career-defining opportunity to transform our business from the ground up alongside industry experts. If you possess strong skills and a desire to make an impact, then we want to hear from you!

Senior Software Engineer (Back End)

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Build microservices using the latest methodologies and technologies. You’ll work in .NET a lot, but you’ll choose the best languages, libraries and frameworks for the task at hand. Learn the underlying data and work effectively with SQL Server and whatever other stores we adopt. Join an amazing team that's built to operate autonomously, collaborate easily and produce capital-Q Quality products while never forgetting the importance of team culture. Collaborate with developers outside your team through guilds, hackweeks, pull requests, design sessions and tech reviews to broaden your knowledge, friendships and impact. Collaborate creatively with top-notch product and design teams. Function effectively as part of a team of professionals and provide technical leadership when the opportunity presents itself.

Senior Software Engineer (Front End)

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1 week ago
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Senior Project Manager

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The new role of Senior Project manager will work directly with the Director of Strategic Initiatives on executive level projects. The role works on a variety of projects to drive Arrive’s continued revenue growth, gross margin and shareholder value. This role will be responsible for assisting and coordinating projects end-to-end. This role requires strong partnerships & collaboration across the organization.  Essential Functions: Manage multiple

Director of Strategic Initiatives

Arrive Logistics
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1 week ago
The Director of Strategic Initiatives will work directly with the Chief of Staff to help build an internal strategic consulting and project management function. The role works on a variety of projects to drive Arrive’s continued revenue growth, gross margin and shareholder value. This role will be responsible for assisting and coordinating projects end-to-end as well as managing project managers within the department. This role requires strong

Visibility Tool Specialist

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As our Visibility Tool Specialist at Arrive, you will be managing auto-tracking initiatives, both internally with our teammates and externally with our client partnerships. You will take ownership of our visibility execution and collaborate with our Visibility Project Manager to ensure we’re maximizing the impact of the role. 

Product Operations Manager

Arrive Logistics
Austin
1 week ago
As a Product Operations Manager on the Product Management team, you will be an integral partner across the organization, working cross-functionally across Product, Design, Engineering, Operations, and Sales to make our vision of using software to “empower the ambitious” at Arrive Logistics a reality. In this role, we’ll be relying on you to develop programs and processes to ensure seamless product launches, streamline legacy processes and systems through technology, and uncover actionable insights across multiple feedback channels. In return, you’ll receive visibility across the organization and will be a key voice in one of the most exciting companies in the trucking industry. This is a great time to join Arrive Logistics and we’re looking for motivated and driven people to join us on our mission.

Content Marketing Manager

Arrive Logistics
Austin
1 week ago
At Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. With that mission in mind, we are looking for a Content Marketing Manager who is responsible for leading the sales enablement segment of the marketing department. By working closely with leadership from