ESO
ESO provides software to help improve community health and safety through the power of data
Austin, TX

Product Owner at ESO

| Austin
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How You’ll Support Our Mission
 
ESO’s mission is to improve community health and safety through the power of data. We are hiring a new Product Owner for our Product Management team enhancing and building new software products and features. Our industry-leading software is used by more than 10,000 Emergency Medical Services (EMS) agencies, Fire Departments, Hospitals, and State agencies across North America.
 
As a Product Owner, you will report to our Product Management Director for Hospital Products, and you will be part of our Product Management & Strategy team based in Austin, TX or Belcamp, MD.
 
You will play a key role in translating our mission and product strategy into action by documenting product requirements and user stories, grooming and prioritizing a product backlog, and collaborating with a cross-functional agile development team as we design, build and ship new product and feature enhancements.
 
 
What You’ll Be Doing - the day to day
 
You will be instrumental in how we build innovative software, in close collaboration with team members in Product Management, Engineering and beyond:
· Serve as the customer expert for the development team and always keeping customer needs at the forefront of everyone’s mind
· Interpret high level business clinical and performance improvement data requirements to create feature requirements, user stories, and relevant product backlog items which help solve some of the most exciting problems for our clients
· Conduct data analysis work to ensure our products meet local, regional, state, and national compliance
· Proactively engage and provide thought leadership to state, regional and other industry regulators on data compliance issues.
· Own the prioritization and grooming of a product backlog on an agile development team
· Collaborate with developers and designers to understand and fine tune our backlog items ripe for the execution phase, including the creation of acceptance criteria
· Perform user acceptance testing to ensure releases achieve the stated goals and pass ESO’s high quality standards, in line with ESO’s mission
 
Who You Are - the essentials (Some of the things required to be successful in the role): 
 
· 5+ years’ experience in product management or in a leadership position driving software change or clinical management of time sensitive emergency systems
· History working closely with design and development teams and ability to work collaboratively to achieve results
· Experience delving into the details and capability of considering the bigger picture
· Comfortable discussing creative ideas, new technology and user experience
· Basic understanding of agile development methodologies (e.g., Scrum, Kanban)
· Strong written communication skills, especially making complicated user stories and acceptance criteria easy to understand
· Proficiency in commonly used product management tools (e.g., JIRA, Confluence, Miro or similar)
 
Who You Are - the desirables (It’s a plus if you have): 
 
· 2+ years as a Product Owner in software development teams
· Formal product management training (e.g., Certified Scrum Product Owner, Pragmatic Institute, etc.)
· Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters
· Academic degree in a related field (software engineering, computer science, business information systems, clinical informatics, biomedical informatics, etc.)
· Healthcare clinical experience (e.g. nurse, paramedic, EMT, etc) or demonstrated engagement in volunteer activities serving your community (e.g., volunteer firefighter, volunteer EMT, peer crisis counselling, etc.)
Experience working in intercultural environments and collaborating with diverse teams 

Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 

In the spirit of ESO’s mission to “Improve Community Health and Safety through the Power of Data,” and in accordance with ESO’s duty to provide and maintain a workplace that is free of known hazards, ESO requires all United States (US) employees to be fully vaccinated against COVID-19, regardless of if you work remotely or in office unless a reasonable medical or religious accommodation is requested in a timely manner and approved. This policy will help safeguard the health of our employees and customers, as well as the community at large.
 
All offers are contingent upon a successful background check and compliance with ESO’s COVID-19 Vaccination Policy.


ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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Where we are

ESO is located at The Domain, which offers a beautiful park-like setting, minutes away from local restaurants, bars, retail shops and Austin FCs Q2 Stadium. Take a stroll down Rock Rose avenue for a coffee or grab lunch with your team members, either way, you'll love coming into the office.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen
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What are ESO Perks + Benefits

ESO Benefits Overview

At ESO, there is an understanding that life happens. From family emergencies to the toilet that floods the house (yes, it happened), we want to be there for our employees.

Culture
Volunteer in local community
ESO participates in local volunteer activities such as the Austin Heart Walk with the American Heart Association.
Friends outside of work
Eat lunch together
Intracompany committees
ESO has a culture committee with representatives from multiple locations and functions, focused on promoting a positive culture and environment for all ESO employees.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
ESO is dedicated to inclusive recruitment and hiring to promote our commitment to diversity, inclusion and belonging.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ESO employees can contribute up to $2700 annually to their FSA
Disability Insurance
ESO provides STD to all employees at no cost. This benefit covers up to 60% of an employee's weekly Salary if out on leave. Employees can also enroll in LTD voluntarily.
Dental Benefits
ESO has two dental plans to choose from, with each plan covering 100% preventative and diagnostic coverage. Our high dental plan also includes benefits for orthodontia.
Vision Benefits
The vision benefits plan covers eye exams with a $10 copay, and includes $150 allowance for glasses and contact lenses.
Health Insurance Benefits
ESO has five medical plans to choose from, including a $0 deductible plan, and a HDHP plan, which includes a HSA account for all enrollees.
Life Insurance
ESO provides Basic Life & AD&D at no cost to employees. Additional Voluntary Life insurance is equal up to $500,000, or five times an employee's annual salary. Spouse and Child Life also available.
Pet Insurance
Wellness Programs
ESO provides a $250 Health & Wellness reimbursement for all employees on an annual basis. This can be used for gym memberships, nutritionist appointments, exercise equipment and much more!
Team workouts
ESO's team fitness initiatives include employee led fitness groups.
Mental Health Benefits
ESO provides an Employee Assistance Program at no cost to employees. This includes unlimited telephone access to EAP professionals 24/7 and 6 face to face visits per calendar year.
Retirement & Stock Options Benefits
401(K)
Employees are eligible to enroll in ESO's 401(k) plan after six months of service. 401(k) will vest automatically for employees, with no additional waiting period after the initial six months.
401(K) Matching
ESO provides employees with a 401(k) matching plan managed by Human Interest. We match 2.5% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
ESO offers performance bonus plans to certain leadership positions.
Child Care & Parental Leave Benefits
Child Care Benefits
ESO offers a Dependent Care Flexible Spending account designed to help offset dependent care costs for children under age 13
Generous Parental Leave
ESO provides up to 10 weeks paid leave for birth & bonding or 4 weeks of leave for bonding only. We also provide a car seat and week of free meals for the new parent
Flexible Work Schedule
ESO provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Vacation & Time Off Benefits
Generous PTO
ESO employees receive between 20 and 30 days per year of paid time off based on years of service. This amount is prorated in the employee's first year.
Paid Volunteer Time
ESO encourages employees to give back to the community by offering 1 paid volunteer day per year.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
ESO hosts company outings periodically.
Game Room
ESO's game room includes Ping Pong, Pool Table, Video Games, Darts and a tv with streaming capabilities.
Stocked Kitchen
ESO has a fully stocked kitchen including unlimited snacks, coffee and sodas.
Happy Hours
Happy hours are hosted on occasion at the team's discretion or for the larger group.
Parking
ESO offers employees free onsite parking.
Fitness Subsidies
ESO will reimburse up to $250 per year for qualified health and wellness expenses such as gym memberships, yoga classes, smoking cessation, etc.
Professional Development Benefits
Lunch and learns
ESO hosts lunch and learn meetings on occasion.
Promote from within

An Insider's view of ESO

How would you describe the company’s work-life balance?

Here at ESO, work-life balance is paramount. With dedicated company holidays and PTO, there's more than enough time to live your life! While things move quickly at ESO, you don't feel rushed or that you don't have enough time. At ESO, flexibility is a core value.

Charles Combest

Marketing Campaign Manager

What projects are you most excited about?

We’re working on a company-wide evolution of our analytics and reporting platform. Figuring out the intricacies of integrating new technologies into existing infrastructure is only one aspect of the challenge. The new platform allows our customers to work with data in totally new ways.

Andy Brown

Staff Software Development Engineer

How do your team's ideas influence the company's direction?

The product team is always at the very core of 'what’s next.' We spend a lot of time thinking about and discussing what products and features we need to build next to advance the company’s mission. Product and Strategy are very intertwined, and as a technology company our product is at the very heart of innovation.

Reinhard Ekl

VP of Product

What does your typical day look like?

I feel like I am in control of my work and not the other way around. We have a great culture of treating people like humans and not robots. For example, I like having the ability to be able to set my daily tasks in the order of my choosing so that I can plan out my days how I want.

Corey Eastwood

Senior Account Manager

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