Senior-level Designer - Sr. / Principal Product Designer

| Austin

As a Senior Level Designer, your primary goal will be to help level up the ShipStation web app, improve our design culture, and round out our execution of products that provide high customer and business value.



ShipStation

Here at ShipStation, we’re passionate about helping online businesses become more efficient. We save thousands of merchants hours every day by automating the fulfillment side of their business. Very few people start a business because they love shipping packages. We exist to help entrepreneurs manage this painful but critical part of their business. We partner with top ecommerce and shipping companies to make a previously complicated and labor intensive process simple and enjoyable for the user.
 

Design at ShipStation

Design and product are central to ShipStation’s growth strategy. We have made significant investments in both areas to show our commitment and passion for both practices.

We like to think of design at ShipStation as an emerging discipline. We’re creating a design system, research program, and design practices all at once. Designers who join our team will be able to make a huge contribution not only to the product, but to the structure and culture of the design team itself. Every improvement to our application enables an entrepreneur to invest more time in their company, health, hobbies or friends and family.

 

Attributes of a Senior-Level Designer

We’re looking for a high performer with years of experience under their belt. You have seen a product from conception to launch, while working closely with development. You’ve worked on projects where you’ve set out to move a metric and have the instrumentation to know whether you hit your goal or not – and have learned from your successes and failures.



At ShipStation, designers who are senior-level individual contributors work at the intersection of users, customer support agents, product managers, designers and engineers. They can simultaneously push ShipStation to be better while also blending with engineering and product teams to iterate our way to success. 



You’ll be joining a team of 5 product and marketing designers at our Austin headquarters.



Must Haves:

  • Can ask questions that help reduce the ambiguity of any problem you are solving

  • Friendly, humble, and have an openness to learning

  • Have an excellent portfolio of past work

  • Organized approach to managing projects

  • Have a background in user research methodologies 

  • Have experience incorporating research into actionable next steps

  • Have experience building scalable systems that adhere to organized rules and structures

    • Visual style guides

    • Pattern libraries

  • Can use Sketch, Invision and InVision’s DSM to design wireframes and mockups 

  • Willing to roll up your sleeves and do the hard work required at each step during the design process

Nice to Haves:

  • Familiarity with front-end technologies like HTML, CSS, Javascript etc.

  • Familiarity with frameworks like Bootstrap, responsive grids, or naming conventions like BEM

  • Have experience auditing and analyzing large systems from a design/information hierarchy perspective

  • Have worked with content editors to create voice and tone guidelines

  • Degree in design, art, communications, sociology, or related field 

 

Duties and Responsibilities
We are looking for a senior-level generalist. We are looking for someone who can eliminate ambiguity during the discovery phase of a project; sketch, draw and communicate the necessary visuals to align around how a system or process works / should work; and use a Sketch, InVision and the InVision DSM to show engineers via wireframes and mockups what the presentation and functionality should look like / behave.

  • Help create a structured research practice

    • Coordinate and participate in on-site visits

    • Synthesize customer insights with the product team

    • Create action plans based on learning from on-site visits

  • Information architecture

    • Asking questions that build understanding of the application structure

    • Map user needs and pain points

    • Participate in whiteboarding sessions to help cross-functional teams gain alignment on the problem and the solution

    • Visualize complex workflows in easy-to-understand diagrams

  • Product/Interaction design

    • Work in Sketch, Abstract, and InVision

    • Build InVision prototypes for stakeholder validation and user testing

    • Build production-ready mockups using an established design system

    • Collaborate with developers

    • Collaborate with QA to quality check the final release

    • Work with the design to give constructive feedback on in-progress design work

  • Content

    • Contribute to writing clear, concise in-app copy

    • Contribute to writing error messages that can easily be understood by our users



This is a full-time position with a competitive salary based on your experience and portfolio. Please provide samples of your work or a link to your portfolio with your application.



Culture

We work with a team of highly-skilled, committed, and low-drama people. The ShipStation team shares a unified passion for helping the customer wherever and however they ship, exceptionally efficient. Everyone here puts the needs of the customer above their own ego. You can leave each day with plenty of time to enjoy life, raise kids, take care of family members etc. We’ve got a killer snack area with free snacks and beverages. And there’s foosball and catered lunches on Wednesday. 

 

We Offer

  • Health, dental, vision insurance

  • Employee Stock Purchase and 401k plans

  • Flexible vacation and paid holidays

  • Pick your own tech gear

  • Weekly catered lunch

  • Drinks and snacks of your choice + beer

ShipStation is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Equal Opportunity Employer/Veterans/Disabled

 

Read Full Job Description

Location

3800 North Lamar Boulevard, Austin, TX 78756

What are ShipStation Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Stocked Kitchen
Some Meals Provided

Additional Perks + Benefits

Health, dental, vision insurance. Employee Stock Purchase and 401k plans. Flexible vacation and paid holidays
Pick your own tech gear. Weekly catered lunch. Drinks and snacks of your choice + beer

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