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Senior Manager Product Program Operations

| Austin
About BlackLocus 
BlackLocus is an innovation lab operating within The Home Depot, the top home improvement retailer in the world. To stay ahead of the curve, The Home Depot is making a substantial investment in data science, innovation, technology, and design. BlackLocus is contributing to this initiative by providing analytical tools to optimize and automate pricing, assortment, and product info by applying machine learning and revenue management techniques.
BlackLocus is a small collaborative environment where everyone is excited to work together every day. We are located in downtown Austin in an open space designed for collaboration, comfort, and productivity. We have a culture of learning providing 10% research time. We value diverse perspectives and strive to be an inclusive, safe environment. And finally, we love to have fun and celebrate together! If this sounds like something you are looking for, we can't wait to hear from you.
Job Summary
The purpose of this position is to manage operational relationship between BlackLocus and Store Support Center (SSC) customers in product development, support, and planning. This position must also demonstrate an entrepreneurial spirit and the leadership skills necessary to guide a team of Business and Support Analysts. The role is responsible for leading a team to develop and implement team operations and process as well as shares responsibility and accountability with the project leadership team for the successful delivery of the entire project.
  • Program Management:
    • Serve as liaison between BlackLocus and Home Depot Merchant organization helping to ensure successful project implementation 
    • Communicates with internal stakeholders and teams both on site and in The Home Depot Store Support Center (SSC) in Atlanta to drive effective operations of all projects delivered by BlackLocus 
    • Sponsors, plans, and executes any changes in the system or process to applicable stakeholders 
      Provides status updates to BlackLocus leadership team 
    • Delegates tasks to team on evolution of various programs stemming from BlackLocus 
      Leads and facilitates documentation of team best practice of processes 
  • Customer Support: 
    • Delegates or responds to and resolves customer support requests, communicating directly with the business users to help resolve their issues. 
    • Conducts training sessions on systems and provides escalation support and guidance to team members 
    • Partners with Merchandising Leaders on complex issues and leads team in executing 
  • Strategic Planning 
    Work with BL Leadership team to on the growth and strategy of the department 
    Provide suggestions on organizational design and human capital allocation 
  • People: 
    • Interviews candidates and makes hiring decisions 
    • Builds effective teams and provides performance and development feedback 
    • Delegates tasks and outlines people processes for delivering business results
  • 6+ years of Product Management, Project Management, or a similar role
  • Experience leading and mentoring a team
  • Excellent communication skills to all business levels; verbal and written
  • Experience collaborating with technical cross-functional teams
  • Familiarity with SQL 
  • Experience working in an agile product environment and building/re-engineering processes
  • Experience with project management software (MS Project, Asana, ZenHub, or similar) 
  • Experience working on complex infrastructure and technology projects
Preferred Qualifications:
  • Bachelor's Degree in related study
  • PMP certification, Scrum Certification (or equivalent work experience) 
  • Excellent work-life balance 
  • Comprehensive benefit package 
  • Competitive base and bonus package 
  • Generous PTO policy 
  • 401(k) eligible for matching company contribution after one year 
  • Restricted stock grants and Employee Stock Purchase Program 
  • Stocked kitchen with healthy snacks, tons of drinks, and an espresso maker 
  • Lots of team events including weekly catered lunches, happy hours, and other fun outings 
  • Located in the heart of downtown Austin with garage parking provided 
  • The Home Depot is an Equal Opportunity Employer 
LEGAL DISCLAIMER: BlackLocus and The Home Depot are Equal Opportunity/M/F/Vet/Disabled Employers. Available positions may vary by location. Bilingual candidates are encouraged to apply. ©2005-2019 Home Depot Product Authority, LLC. All rights reserved. Know your rights. Click here to view Federal labor law posters. 
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases


We are on the top two floors of the Scarbrough Building on the southwest corner of 6th & Congress, with a beautiful view of the Capitol building!

An Insider's view of BlackLocus

How do you make yourself accessible to the rest of the team?

My job is to enable all of BlackLocus to do great work! That means being an advocate for and getting to know everyone. For me, that looks like participating in other team’s meetings and finding opportunities for ME to make their work lives better. If you visit our office, come find me in the 8th-floor living room!

Meredith Webb

Sr. Manager Program & Product Operations

What are BlackLocus Perks + Benefits

BlackLocus Benefits Overview

Highly competitive base and bonus
Excellent work-life balance
Health, dental, vision, life, short- and long-term disability insurance starting day one, FSA/HSA
Generous vacation policy
6 weeks fully paid time off for new parents and 12 weeks maternity leave for birth mothers; an onsite mother’s room
401(k) eligible for matching company contribution after one year
Employee stock purchase program
Downtown Austin office filled with natural light
Garage parking or commuter pass reimbursement
Fully stocked kitchen with a wide variety of healthy snacks, tons of drinks, and an espresso maker
Weekly catered lunches, happy hours and other fun outings

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Time allotted for learning
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