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Senior Product Implementation Engineer

| Austin
Job Description: 
RigUp is the fastest growing technology startup in the energy and oil and gas industry. We're building the world's leading online marketplace for oilfield labor, goods, and services, empowering our customers to work much more efficiently while maintaining the highest safety and environmental standards. As part of our team, you will help revolutionize how millions of people work in this complex, 120 billion dollar space. 
This role interfaces with one of our largest clients and will work to understand how we integrate our platform with their heavily complex and rule-based systems. What we're looking for is someone who's comfortable speaking with C-level Fortune 100 company execs but also totally adept at geeking out with the engineers who will perform these integrations.
As a product implementation engineer, you’ll need to be able to toggle between strategic discussions with clients, internal business lines and product leadership to develop and drive a partnership roadmap and then work with internal and client engineering teams to execute against and ultimately deliver on that roadmap. 
Core Responsibilities:
At least 5 years experience as a sales or implementation engineer
Solid understanding of disparate system integration processes
Understanding and documenting client technical systems and integration points
Managing client relationship by soliciting and logging feedback
Establish and set expectations around priorities and timelines bi-directionally
Communicating client requirements to product management teams
Conducting in-depth product demonstrations and walkthroughs of products/services
Troubleshooting client problems
Travelling throughout all sales territories
Providing advanced training and support to client
Full health, dental, and vision coverage
Unlimited PTO and work flexibility
401(k) with 4% match
75% tuition reimbursement on continuing education
$2,000 annual vacation stipend starting on your 3rd anniversary
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
Regular off-site activities, happy hours, and intramural sports leagues
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RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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