Senior Product Manager, Consumer Experience at Spruce

| Austin
Sorry, this job was removed at 5:16 a.m. (CST) on Tuesday, December 1, 2020
Find out who's hiring in Austin.
See all Product jobs in Austin
Who we are
At Spruce, our mission is to build relationships and technology that empower local businesses to serve our residents. As the leading provider of lifestyle services to the multifamily industry, we offer daily chores, housekeeping, pet care, laundry and dry cleaning services to more than 750 apartment communities across the US. Through the intuitive Spruce app, apartment residents can easily book services from certified, insured and background-checked professionals. Our success is based on delivering the highest-quality services to residents on-demand. Venture-backed and headquartered in Austin, Spruce has more than 40 employees and is growing rapidly. We promote a people-first culture where curiosity, ownership and boldness are valued and encouraged. Each employee has a personal, measurable impact on the success of the company and ideas are welcomed from everyone.
About the role
We’re looking for a Senior Product Manager, Consumer Experience to join our team. Spruce offers amenity services to residents of our multifamily property partners by providing seamless access to Housekeeping, Pet Care and Laundry services. As a small and quickly growing company, there is so much we can do to take our customer experience from good, to amazing. Your contribution will be a key ingredient to our future plans for the company.
 
What you get to do
You will passionately solve real customer problems, owning the entire consumer lifecycle for products that power Spruce Housekeeping, Pet Care and Laundry services. These are big shoes to fill, but an exciting opportunity for the right person! This role reports to the VP of Product, and works in deep collaboration with design and engineering, to craft product solutions as a team.
You’ll motivate and guide product development for the customer journey, working as part of a small, empowered team with design and engineering. You will also partner with Marketing, Customer Success and Service Delivery teams, to ensure that the entire consumer experience is seamless from end to end. Making data-driven decisions is in our company culture -- your work will require a high degree of comfort with framing product investments based on data to support your decisions.

Your day-to-day

  • Partnering with your design and engineering teammates to solve real user problems.
  • Analyzing data, researching user behavior, digging into product analytics
  • Running A/B tests and rolling out winning solutions.
  • Working in an agile environment, with scrum practices & principles.
  • Grooming backlog of stories against a clearly defined roadmap.
  • Scoping new features, writing product specs / users stories and / or defining new product experiments to be run.
  • Communicating product features, scope changes and new releases to all stakeholders.
  • Working with internal stakeholders to get input on product features / requirements.
  • Focusing on delivery of business outcomes (over development output).
  • Being part of a team that delivers the hustle, embraces curiosity, and always puts people first.
  • We are a startup! Your job will have lots of variety, no two days are the same!

What we're looking for

  • Mobile Product Experience: Consumer-facing (B2C) apps, including Android & iOS native builds.
  • Product Metrics: You consider strengths to be product analytics, especially using tools like Mixpanel & Google Analytics to help guide informed product decisions.
  • Customer Research: You can design, execute, and analyze customer research to measure customer experience (both qualitative and quantitative).
  • Analytical Product Skills: Solid understanding of A/B testing, product instrumentation and measurement.
  • User-centered approach and recognition of good UX versus dark patterns.
  • Experience with consumer Marketplaces.
  • Comfortable with ambiguity and skilled in helping teams navigate tough trade-offs, even with imperfect information.
  • Someone excited by the prospect of taking on both small optimization improvements and bigger features (including new product or service line launches).
  • Belief that great products are made in partnership with engineering and design.
  • Consumer product passion (ideally 5+ years experience), giving you some strong ideas (loosely held), ready to hit the ground running.
  • Soft skills set including communication, friendly, approachable, open to ideas, generous giver and receiver of feedback.
  • Desire to be part of and help create a highly-inclusive culture where everyone’s input is valued - while maintaining the ability to manage the hard conversations and saying ‘No’ when needed.

Your background

  • Bachelor's Degree
  • 5+ years of experience in product management (B2C product)
  • Experience in Consumer marketplaces (or similar B2C products)
  • Experience with mobile app products
  • Experience with end to end product delivery (scoping to launch), feature delivery and tradeoffs in product
  • Experience contributing to roadmap strategy and definition
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product

Spruce is committed to inclusiveness & diversity in the workplace. We welcome people from all walks of life — as an inclusive workplace, our employees are comfortable bringing their authentic, whole selves to work. Be you.
We offer competitive benefits, including employee sponsored health care and a 401(k) plan. Spruce is a remote-friendly company headquartered in Austin, Texas.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • TypescriptFrameworks
    • ServerlessFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

Our headquarters are located in East Austin at Owens Garage. There are plenty of hip restaurants and coffee shops within walking distance.

What are Spruce Perks + Benefits

Spruce Benefits Overview

Being apart of the Spruce Crew, you will develop meaningful relationships with a team that supports your goals and celebrates your wins. You will get to enjoy the lasting personal growth you gain from tackling new, ambitious challenges every single day where you will see your work come to life.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Spruce employees receive between 20 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Spruce has a fully stocked kitchen including unlimited snacks, coffee, tea and all the flavored LaCroix you can handle. Have a snack idea? Always looking for new treats for everyone to enjoy.
Happy Hours
Happy hours are hosted On occasion .
Parking
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
More Jobs at Spruce2 open jobs
All Jobs
Dev + Engineer
Product