ABOUT THIS POSITION

The Senior Product Manager for E-Commerce ensures that students visiting our website find what they need, have seamless purchase experiences, and are properly onboarded on to our courses, tools, and services. They do this while ensuring that we maximize our sales, profit, customer satisfaction & lifetime value goals.

Leading a team in the pursuit of these goals, this role also ensures that our websites are optimized for conversion, SEM, and SEO, and that cross-functional teams are equipped with the content management systems, related website management tools, and sales transaction systems they need to do their jobs.

The Senior Product Manager for E-Commerce is an expert at managing both the long term roadmap of our website and e-commerce systems, while also being able to manage ongoing day-to-day improvements and optimizations that result from CRO experimentation, pricing and merchandising changes, and changes in the SEM and SEO realm.

WHAT YOU’LL DO

• Ideate, collaborate on the development of, and evangelize the website and e-commerce product strategy and roadmap
• Collaborate with stakeholders to construct and articulate business cases for new website and e-commerce initiatives in order to communicate priority and impact to stakeholders
• Work with stakeholders to perform the qualitative and quantitative user research needed to deeply understand and identify student needs and inform the e-commerce roadmap
• Work with key stakeholders across the company to understand the business dynamics and inform, deliver, and execute the product Roadmap
• Measure and report on key business, user, and product health metrics related to key initiatives (e.g., What did we do? What did we learn about business and user impact? How does it inform what’s next?)
• Work with Marketing, Business Development, and Finance to ensure that our e-commerce solutions are enabling P&L expectations
• Lead a team of Product Owners and/or Managers to ensure proper roadmap execution
• Manage SCRUM and Kanban development processes to ensure timely delivery of roadmap items and day to day requirements from stakeholders.
• Work with Product Owners and Managers, Engineering, and other stakeholders to maintain, groom, and prioritize the backlog.
• Handle ad hoc projects as prioritized by the business in order to ensure adherence to our e-commerce related performance metrics.

WHAT YOU’LL NEED

• Demonstrated ability to work successfully in a manner that lives our company values
• 5+ years of product management in e-commerce website development and/or operations
• Demonstrated ability to craft product strategies based on customer, business, and internal stakeholder needs
• Demonstrated ability to lead cross-functional teams through the product development lifecycle
• Track record of conversion rate, average order value, lifetime value, and/or customer satisfaction wins; Experience identifying and executing against requirements site speed and related performance metrics to ensure optimal SEO, SEM, and user experience
• Experience managing multiple projects at once in accordance with operational and budgetary plans and priorities
• Superb analytical skills; adept at identifying and applying data to make smart decisions
• Ability to inspire team members, communicate effectively to all levels of the organization, and distill complex issues into structured frameworks and concrete action plans
• Experience managing a small team

BONUS POINTS

• Experience with Optimizely, Amplitude, Segment, Google Analytics, Google Tag Manager, payment processing (e.g., Stripe), Hotjar

ACEABLE PERKS

• Join one of Austin's Best Places to Work in 2021 
• Competitive pay and benefits
• Generous time off programs
• Flexible work schedule
• Passionate teammates excited to help you succeed and learn
• Our own space on the top floor of a downtown building
• A team meal every week 
• Fully stocked drink fridges and snacks + cold brew coffee on tap
• Company events and activities (holiday events, happy hours, volunteering)
• Free parking spot downtown in our garage 24/7 or a monthly transportation stipend 
• Education stipend ($500/year/full-time employee)
• Free Roadside Assistance subscription
• NOTE: Our team is currently remote due to Covid-19 and we have some awesome virtual perks that come with it (trivia, karaoke, bingo, happy hours, lunch & learns, and more)

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.