Senior Product Manager - Financial Accounting

| Austin

About Blackbaud:


Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.



Working alongside some of the brightest minds in the business, the Senior Product Manager has the opportunity to impact and improve the process that some of the world’s most prominent nonprofits use to manage the money for their mission. The successful candidate will be responsible for leading cross-functional team efforts to drive success through the entire product lifecycle; inclusive of conceptual analysis, discovery, roadmap, release planning and go-to-market strategy. This is a great opportunity for a seasoned product manager/business analyst/project manager who wants to be involved with cutting edge solutions in the dynamically changing payments space.


The Senior Product Manager is responsible for analyzing opportunities across a number of solutions to support Blackbaud’s Payment Business.  This includes the ability to work across teams to build better solutions through our service level architecture.  Additionally, the successful candidate will have opportunities to work with outside partners in the payment space to manage existing relationships, while understanding new technologies that will directly impact the business.  Working with the UX and engineering teams in an Agile environment, this person will drive innovation by working with customers and others in the industry to deliver solutions that meet the needs of our clients.  Managing the engineering efforts that align with roadmap deliverables, the Senior Product Manager will deliver new solutions to the market and will work to ensure successful implementation with Blackbaud customers and partners.


The Product Management Team is responsible for leading Blackbaud’s strategic product objectives by developing and delivering solutions that delight and inspire our customers and their constituents.



  • Create and maintain deep relationships with target customers, partners and industry experts to drive innovation
  • Lead the discovery process to understand customer needs and requirements.  Generate detailed user stories that drive prototype development and operational changes. 
  • Collaborate with the payment service SCRUM teams to ensure productive sprint planning sessions, reviews and retrospectives.
  • Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria.
  • Establish Minimum Viable Product (MVP) that is both feasible and valuable.
  • Communicate priorities based on well-defined and measured business cases.
  • Manage and prioritize your product backlog and be able to synthesize and communicate a product roadmap.
  • Align with goals and communicate progress across internal and external stakeholder groups.
  • Continuously evolve based on product lifecycle status and external events that impact the business.
  • Work cross-functionally to continuously improve product discovery, development, integration and launch efforts to effectively drive the business forward.
  • Partner with Marketing on positioning, pricing, branding, and messaging
  • You must be prepared to be a thought leader in the not for profit sector and take part in speaking engagements and customer events work.
  • Work within an Agile software environment and interface directly with the engineering teams to convey strategy and ensure positive outcomes.
  • Driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
  • Help measure and drive global business results for the product
  • Conduct competitive and market analysis and maintain information repositories of competitive activity
  • Building partnerships and ecosystems


This position provides an excellent opportunity to work across multiple teams within Blackbaud while delivering solutions to customers that have direct impact on their mission.  The successful candidate will drive innovation in a rapidly growing space to deliver measurable results on time and on budget, by working with an extremely talented group of Payment Business professionals.



  • 5-7 years combined Product Management and Business Analysis/Planning experience (or similar role) in the software/SaaS space.
  • Although not required, a working knowledge of the payment space, preferably having worked with payment providers or technology is beneficial.
  • Experience and passion in working with nonprofit organizations across the world.
  • Understanding of transaction based financial modeling.
  • Experience in SCRUM or Agile development practices and tools are desired.  
  • Entrepreneurial spirited with a demonstrated track record of producing success with minimal supervision.
  • Ability to drive cross-functional teams to succeed in meeting the goals and objectives to move the business forward at all levels of the organization.
  • Strong written and verbal communication skills, solid presentation skills, and proven ability to manage teams on time and on task.
  • Very strong interpersonal skills with a demonstrate ability to achieve results through understanding and influence.
  • Excellent writing skills are required including examples of past work.
  • Be a Recognized Expert/Spokesperson - Lead others with your vision; be the voice of your products with internal and external stakeholders, drive the vision throughout the organization producing better alignment and unification of strategy. 
  • Entrepreneurial spirited with a demonstrated track record of producing success with minimal supervision.
  • Very strong interpersonal skills with a demonstrate ability to achieve results through understanding and influence.
  • BS/BA required, Master’s degree preferred.
  • Travel up to 15%


Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018



Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  



Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.



To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by as Top Company for Women Technologists.

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