Senior Product Manager

| Austin
Sorry, this job was removed at 11:03 a.m. (CST) on Tuesday, April 9, 2019
Find out who's hiring in Austin.
See all Product jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Tenfold

Customers expect to be immediately recognized while receiving personalized service delivered consistently across interactions and channels. Unfortunately, companies are struggling to keep up with these expectations. Tenfold provides the connective tissue between a company's communication platforms and customer data, empowering sales and service teams with a 360-degree view of a customer at the moment of interaction, capturing 100% of customer conversations and automating repetitive and time-consuming steps across disparate systems.

Backed by Andreessen-Horowitz, Salesforce Ventures and NextCoast, Tenfold transforms customer engagement for more than 600 customers in over 50 countries including several F100 companies.

About the Role

Tenfold is looking for an experienced, data-driven, customer-centric Product Manager or Technical Product Manager to oversee all aspects of product ownership. This is an “inside-outside” role where you’ll be expected to understand Tenfold’s suite of products and how they’re used by our customers. You’ll be responsible for using customer and market data to help create a roadmap, and work intimately with the software development team to execute that roadmap.

Specific job functions

  • Understand and own product documentation.
  • Demonstrate up-to-date expertise in Product Management and apply this to the development, execution, and improvement of action plans. This includes Product Management life cycle from market demand to requirements input, to program/project status to product element refresh or retirement.
  • Drives the product discovery process most importantly including market/customer demand/requirements.
  • Use data to define priorities for Tenfold’s roadmap. Be responsible to run a prioritization process between product, sales and customer success to always be prioritizing the most impactful features and requirements for the product
  • Work with stakeholders to define and own Tenfold’s product, solution, and go-to-market roadmap
  • Work with stakeholders to define product requirements, use-cases and document them.
  • Develop requirements documents and use cases for new product features.
  • Work with engineering to create user stories for development activities.
  • Working with engineering, monitor and measure the status of development projects supporting new features.
  • Coordinate the development, testing and release of the product with the other teams.
  • Conduct business-level verification and market testing of a new feature.
  • Work with internal and external stakeholders to manage the product release process (MarComm, Pricing and packaging, Training, Support, etc)
  • Work with the Customer Success team and customers to receive feedback on new features and releases and document input and requirements/changes. Monitor customer behavior after release to measure success of release.
  • Handling inquiries and questions/answer for internal business side technical questions

Competencies

  • A passion for product management and minimum 5+ years’ experience in product management.
  • A track record of shipping successful software products.
  • Experience with software as a service (SaaS). Experience working with cross-functional teams including UX, software development, QA engineers, and marketing.
  • Experience with agile development.
  • Strong communication skills and ability to effectively work with key stakeholders.
  • Builder mindset – comfortable being the first-in Product Manager in the company.
  • Experience rolling out customized cloud applications into large enterprise businesses
  • Good listening and communication skills

Competencies that are table stakes

  • Passion for delivering quality software
  • Not done learning.
  • Insatiable desire to be a part of a winning team
  • Values automation and efficiency
  • Led by curiosity of what’s working, what’s not and what the product should do next to solve customer problems.

General values and capabilities that are table stakes

  • Strategic thinker
  • Smart
  • Strong sense of urgency
  • Strong operationally-savvy problem solver
  • Innovative, out of the box thinker
  • Entrepreneurial mindset
  • Empowers and develops others
  • Strong work ethic
  • Startup Savvy - willing to take on any task/role
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

We are close to UT Campus with a couple of nearby restaurants like Pluckers, Fricano's Deli (great sandwiches), Friedmans BBQ, and Raku Sushi.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about TenfoldFind similar jobs