Senior Product Manager

| Austin

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As a Senior Product Manager for our Marketing platform, you'll have the ability to deliver innovative solutions used by millions of people every day, working hand-in-hand with companies like Lego, Vanguard, and many others. Our goal is to help our customers simplify their complex social marketing operation to build and protect their brands. 

The Senior Product Manager has a multi-faceted role across many internal and external stakeholders. The Senior Product Manager will interface with our end users, internal stakeholders, and user experience designers to understand, develop, and prioritize product needs and requirements. He or she will collaborate with product marketing resources (and potentially with business partners) on competitive analyses, go-to-market strategies, planning, and execution. He or she will develop key product strategies and participate with agile scrum teams writing and prioritizing user stories based on the needs of our customers, partners, and other product teams working across the product portfolio. One of the most important aspects of the job is to develop and drive priorities for our feature development based on business value to the marketplace and revenue for Khoros. This includes improving customer retention, increasing the profitability of existing products, and developing new and innovative products for the company. You will help define products based on existing ideas, and you'll help develop new ideas based on your industry experience and your contact with the market. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.


Job Duties:

● Consult with internal and external customers and partners to identify revenue potential, business needs and requirements for the product features and user stories

● Manage the product backlog and work with stakeholders to lead product discovery and design, help identify and describe requirements, and align the team's backlog to the longer term roadmap

● Engage in bug triaging, product planning, visioning, road mapping, and release planning

● Manage customers and partners, users and other stakeholders to clarify and document scope, requirements, and deliverables for suggestions coming into the backlog

● Work with Architects and Engineers to develop the long term technical strategy

● Collaborate with delivery team and Scrum Master to perform release and sprint planning, execution, retrospectives and present at sprint reviews

● Effectively present product ideas, strategies, designs, and go-to-market plans to small and large groups and to senior executives

● Contribute to cost/benefit and ROI analyses for product planning with other product owners and management stakeholders

● Contribute to documentation for release notes, training manuals, and other departmental administration

● Perform demonstrations of the product for customers, sales staff, and internal team members


Job Requirements:

● At least 3 years in a product management or business analyst role delivering successful, profitable consumer oriented web products. SaaS experience is required

● Entrepreneurial and creative, with excellent ability to help define and understand what drives an applications strategy, as well as an understanding of how thriving online communities work

● Proven ability to partner with developers to deliver releases to the market in a timely, agile manner. Team player with a track record of building strong, cross functional working relationships and focused on team performance, rather than individual success

● Technical aptitude and exposure to modern web application design, architecture, distributed systems, and devops with massive scale & data volumes

● Empathetic; a passion for the customer and exceptional user experience

● Experience working with governance and compliance, enterprise administration, content marketing, social media (including social media management systems), social marketing programs is a plus

● Able to truly embrace and embody the Khoros Values: We earn trust through our actions and attitudes, We win and grow as one team, and We listen, learn, and lead to help our customers succeed.

● BS/BA or higher, preferably in a design and/or technical discipline or with extensive exposure to technical curricula. Successful candidates are likely to have a degree in business, user experience design, computer science, or a related discipline

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases


7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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