Senior Product Manager at Sysco LABS

| Austin
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About Sysco LABS

Sysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco’s commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS uses customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem.
Our innovation will improve everything from the ordering process, inventory, pricing and automation to the in-restaurant customer experience. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS’ mission is to improve the Sysco customer experience and consistently deliver cost savings and new innovations through technology.

About the Role

As Senior Product Manager, you will be responsible for the entire pricing experience for Sysco Shop, our e-commerce platform for restaurants and other food service providers that drives billions of dollars of revenue annually.  This is a highly visible, strategic and cross-functional role that requires close collaboration with stakeholders across the business to ensure that product pricing and discounts are presented in a way that is intuitive for customers while optimizing financial outcomes for Sysco.

As a leader of the Sysco LABS product team, you will work closely with the Product, Engineering, UX Research, Design and Data Analytics teams to uncover and validate opportunities, deliver compelling solutions and iterate to improve based on customer feedback and product metrics.  You will display an extraordinary attention to detail, the ability to respond quickly to changing business needs, priorities, and timelines, and have a proven track record of delivering quality products on time. Past experiences working in both B2B and B2C environments is a plus.  As part of a small team, you’ll need to wear many hats, so flexibility and a can-do attitude are critical. You should be a creative thinker who can combine imagination and past experience to support your ideas and vision.

 Responsibilities

  • Establish and communicate a coherent product vision and roadmap, with clear success metrics and KPIs.
  • Work within an Agile software development process to execute against a planned product roadmap, driving outcomes with a measurable level of impact.
  • Lead alignment efforts across the organization and with stakeholders to create a fit with strategic vision and coordinate through execution.
  • Maintain a broad understanding of how multiple product teams fit together and proactively identify cross-team dependencies.
  • Anticipate the impact of priorities across multiple teams.
  • Provide clear communication to all stakeholders, understanding multiple aspects of the business, numerous priorities and preferred communication styles.
  • Understand the restaurant technology market and e-commerce best practices.
  • Mentor junior members of the team by editing and providing feedback on product materials.
  • Maintain a presence in the broader Product Management community.

About You

  • 6+ years of product management experience
  • You are motivated by and committed to continuous learning, growth and innovation
  • You measure the success of product challenges with usage and engagement metrics and respond to all that the data reveals
  • You are a self-starter, who can execute in ambiguous/unstructured environment with limited oversight
  • You have the ability to think globally and strategically, as well as tactically to drive day to day releases
  • You are customer focused in your approach and seek out, understand and respond to the needs of customers
  • You have excellent communication and interpersonal skills and can work effectively in both startup and large company environments
  • You have a passion for taking a traditionally slow-moving industry and disrupting it with technology

 Perks at Sysco Labs

  • Competitive base & bonus packages 
  • Fun, casual, fast-paced work environment filled with talented colleagues 
  • Brand-new high-tech office space located in the heart of East 6th St, (walking distance to the MetroRail) 
  • Generous PTO policy 
  • Flexible work environment that encourages work/life balance 
  • Fully stocked break room & weekly catered lunch 
  • Excellent medical, dental and vision benefits and company 401(k) program 

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!
We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • InVisionDesign
    • SketchDesign
    • JIRAManagement

Location

Our company is right in the heart of trendy East Austin, with plenty of coffee shops, restaurants and gyms within a short walking distance.

An Insider's view of Sysco LABS

What's something quirky about your company?

It’s not a secret: we love food at Sysco LABS. Gather around the table to indulge yourself in in-depth discussions about the latest and greatest restaurants around town. Catch a meeting in one of our conference rooms named after a few of our favorite dishes – Are we meeting in Brisket or Waffles? See you in Queso!

Victoria

Product Designer

What projects are you most excited about?

I worked on the first version of our mobile app, which allows users to place orders for their restaurants. We built that app in React Native, and decided to re-write the apps in swift and kotlin. I recently joined the iOS native team and have been exposed to interesting new libraries like RxSwift which has been an awesome learning experience!

Joey

Software Engineer

How has your career grown since starting at the company?

My career has grown substantially at Sysco Labs! I started as an individual contributor, and gradually took on more technically complex projects, people management, and major business development. I deeply appreciate that here at Labs, I have a chance to make a meaningful impact while working with the small, fun, creative team here in Austin.

Lauren

Sr. Product Manager

What is your vision for the company?

My vision for Labs is to fundamentally shift the way that food gets to the plates of restaurant customers. We have the ability to shift the way that Sysco does business and to have our impact felt every day. To me, it’s so important for the work to have a tangible impact , so we seek people who have that same passion for driving change.

Matthew

Vice President, Commercial Tech

How has your career grown since starting at the company?

At Sysco Labs, the best part of the job is working with the most talented and dedicated teammates! Through collaboration, I've leveled up in multiple areas including dashboard creation, data governance, event tracking implementation, and web analytics.

Brooke

Data Analyst

What are Sysco LABS Perks + Benefits

Sysco LABS Benefits Overview

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We offer competitive base & bonus packages, fun, casual, fast-paced work environment filled with talented colleagues. We have a generous PTO policy, flexible work environment that encourages work/life balance, fully stocked break room & weekly catered lunch. Excellent medical, dental and vision benefits and company 401(k) program.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Sysco Labs offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Sysco Labs hosts lunch and learn meetings on occasion.
Promote from within
Paid industry certifications
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