Senior Product Operations Manager, Academic & Nonprofit

| Austin
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The opportunity

As a Product Operations Manager - Academic and Nonprofits team, you will get an opportunity to support all our education products to meet the growth, onboarding and retention needs of students and educators. The ideal candidate will work in a fast-paced environment and help support customer issues by collaborating with several teams within Unity and with our partners to ensure our users are satisfied.

We are an agile and lean team focused on serving a diverse ecosystem of users and learners. Are you ready for the challenge? Come join us at Unity!

What you’ll be doing

  • Manage Sales Systems product SKU development to enable offline and online sales for new products
  • Work with the Product, Product Marketing, Engineering, and Finance teams to formulate product pricing decisions and product launches; support sales and sales operations with product fulfillment workflows
  • Support with Product maintenance activities such as product migration, product end-of-cycle and user migration to new platforms
  • Work hand-in-hand with the product team through SKU Documentation and submission, track and negotiate priority with SKU Team Review process and suggest new process improvements
  • Manage relationship with Product, Development and Support teams - Filter relevant user feedback to Product team for improvements

What we’re looking for

  • Experience with common enterprise systems and API integrations - such as Salesforce, NetSuite and alike
  • Build technical acumen for existing internal tools
  • Ability to decompose complex distributed systems and quickly pinpoint issues
  • Excellent project management and troubleshooting skills
  • Puts Users first

You might also have

  • Strong written and verbal communication skills
  • Team player/collaborative attitude

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,800+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-OB1 #SEN

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • TeradataDatabases

Location

Our office is located in East Austin close to plenty of bars and restaurants as well as MetroRail and Metro Express is only a few blocks away!

An Insider's view of Unity

What are some social events your company does?

We attend many business related events like Unite, hackweek and diversity or technology focused recruiting/networking events. We also organize others specifically for employee health and well-being: meditation and yoga, trivia, magic and drag shows, Unity connect days and meetups. It's been a blessing having the opportunity to engage with others.

Josh

Recruiting Manager, R&D, Tech & LiveSports/Entertainment

What are Unity Perks + Benefits

Unity Benefits Overview

Unity provides a complete benefits package for each of our regions; including medical and dental coverage, vision care and a health care spending account for use on services of your choosing. Many of our packages also include wellness coverage with local partners including gyms and boutiques in your area.

In addition to our health benefits, Unity offers a work-from-home budget that allows employees to cover expenses which make their remote working conditions as comfortable as possible during the pandemic. While in the office, employees can enjoy an array of food and beverage, and an awesome workplace with top rated spaces for work and entertainment!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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