Oh Snap!
This job is no longer active - but you can still view the details below.

Senior Technical Product Manager, Sales and Support Platforms

| Austin

Expedia

Are you interested in solving some of the most complex, challenging, and exciting problems in the travel space? Are you a product manager with a scientific mindset and a passion for building exceptional user experiences? VRBO is an exciting, international, profitable company that is transforming the market to become the world's leading vacation rental marketplace. We are searching for the next standout product manager to join VRBO's Traveler Product team and power our core value proposition of helping our travelers book the perfect vacation across Expedia and global VRBO sites around the world.

As the Senior Technical Product Manager for our Salesforce CRM platform you will work closely with our customer support, sales, engineering, and data science teams to innovate how agents grow and support our customers. You’ll lead the CRM platform strategy to define new capabilities that accelerate sales representative’s ability to actively grow and monetize customers, while also enabling support agents to resolve customer issues more efficiently through new approaches to case management. You are an innovator, a strategic thinker, analytical, and passionate about improving agent and customer experiences.

What you'll do:

  • Collaborate with sales and support business partners to think boldly and creatively to create new CRM product ideas and business cases that unlock growth and continuous business improvement.
  • Practice agile product management methodologies to develop, communicate and execute your platform vision, strategy and product roadmaps to create solutions your users love to use.
  • Work with your business partners and engineering teams to convert user needs into engineering-ready backlogs and user stories.
  • Collaborate daily with your technical teams to ensure product requirements are clearly defined and properly phased to facilitate rapid delivery of new functionality.
  • Remove roadblocks across the organization to mitigate risks and increase release velocity.
  • Launch and evangelize new product releases with your users to ensure they are trained and fully utilizing new capabilities.
  • Collaborate closely with Expedia Group to identify and capitalize on opportunities for partnership and/or use of existing technology assets.
  • Conduct competitive analysis and industry research to identify gaps and opportunities to improve your solution strategy.


 
Who you are:

  • 3+ years of software product management experience within an agile software development environment.
  • High level of initiative, creativity, and desire to invent new technology.
  • Knowledge and understanding of sales or customer support processes and methodologies.
  • Experienced in applying data science to existing workflows and technologies to implement programmatic solutions.
  • Demonstrated experience establishing, socializing and gaining consensus for large scale strategic projects and products.
  • Possess analytical reasoning and ability to boil down user needs into new products/ideas and requirements.
  • Ability to negotiate and influence your peers, work across diverse teams, and vigilantly prioritize opportunities.

Preferred Experience:

  • Experience designing, building and launching sales or support applications that leverage native Salesforce.com platform capabilities.
  • Experience applying machine learning/AI to drive improvements in sales or customer support processes.
  • 2+ years of hands on software development experience; alternatively, demonstrated understanding of technology & data architecture for high-volume websites.
  • BS in Computer Science, Computer Engineering, or equivalent technical background.
  • Familiarity with big data technologies a plus.
  • Travel industry experience a plus.

Benefits & Perks:

  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Parental leave for up to 20 weeks (dependent on eligibility).
  • Paid vacation and sick time.
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on Vrbo.com.
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of HomeAway and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

Vrbo has six offices in the Austin area with a 16-story global headquarters now open in the Domain.

An Insider's view of Vrbo

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are Vrbo Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

More Jobs at Vrbo60 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Content
Marketing
new
Austin
Project Mgmt
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Content
new
Austin
Project Mgmt
new
Austin
Product
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Operations
new
Austin
Product
new
Austin
Product
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Finance
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Design + UX
new
Austin
Design + UX
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Design + UX
new
Austin
Operations
new
Austin
Content
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Sales
new
Austin
Data + Analytics
new
Austin
Finance
new
Austin
Marketing
new
Austin