Sr. Product Manager - Offer Process: Build Something Meaningful 

Role Summary:

We are a growing community of builders, contributing to the next generation of real estate with accessibility, transparency, and social responsibility. Our Product Management team is not just seeking passionate builders but fellow adventure seekers as well. Commercial real estate investing is one of the few remaining industries that’s still figuring out the role technology has to play in the business. 

As our Sr. Product Manager - Offer Process, you will lead one of our core product teams focused on evolving our dual-sided marketplace into the next generation of CrowdStreet. Through your leadership, CrowdStreet will provide industry-leading, cohesive customer experiences that inspire, delight, and retain investors. Let’s build the future of alternative investments for everyone. 

The Success You'll Build: Primary Responsibilities and Impact 

As the Sr. Product Manager, you’ll join a progressive and growing Product Management Team, exercising modern and lean product development techniques to continuously iterate and evolve how we launch deals and facilitate the investor offer process in our dual-sided marketplace. Achieving this will require strong partnerships with UX, Engineering, Marketing, Marketplace Services, and Legal & Compliance. 

• Establish a clear vision for improving and scaling our investor workflows and services to grow and retain our investor base. 
• Articulate an inspiring product strategy and roadmap that revamps our details page on our marketplace that is used by our customers/investors. 
• Collaborate and coordinate shared opportunities with fellow product teams to revamp and expand our user-facing experience and products. 
• Over communicate plans, progress, goals, and challenges to internal and external stakeholders to keep all parties aligned and help ensure the viability, usability and feasibility of your team’s solutions. 
• Exercise qualitative research, quantitative analysis, and strong judgment and instincts to prioritize the most impactful opportunities and maximize the outcomes of your team.

The Tools You’ll Use | Our Stack: (if applicable)

• Project tracking/management - Jira & Asana
• Quantitative analysis - Looker, Heap & Snowflake
• Qualitative research - UserTesting.com
• Workshops & brainstorming - Miro
• UX collaboration - Figma
• 3P in-app messaging - Appcues & Hubspot

The Experiences That Will Help You Succeed:

• 5-7 years of product management experience identifying customer needs, prioritizing requests, developing technical roadmaps, defining requirements, and releasing successful software solutions in a B2C and/or B2B2C capacity
• Experience being accountable for the P&L of a product line and managing the trade-offs necessary to balance strategic and tactical pressures to both meet short-term financial objectives while guiding long-term strategic growth
• Customer-centric mindset, charisma, and empathy are necessary to listen actively to a customer’s product needs, ask clarifying questions, and fully understand use cases
• Has developed a strong process and methods to ruthlessly translate high-level vision and strategy into clear, tactical action items (with and without the help of your cross-functional team)
• Experience making grounded decisions and difficult trade-offs, tactfully managing limited resources and team/stakeholder expectations to maximize your team’s outcomes
• Experience conducting research studies using varying methodologies to assess customer needs, identify strategic differentiators, and determine product development priorities

The Competencies You’ll Need:

• Ability to align our existing team with your vision, obtain buy-in from stakeholders (Customer Operations), and led on an enhancement that will further the evolution of our marketplace. 
• Comfortable with analyzing and interpreting quantitative and qualitative data to identify clear opportunities
• Strong empathy and listening skills, able to adapt to different environments and personalities
• Experience and comfort managing a large backlog of product requests, defects and strategic initiatives ideally using Jira or a similar tool
• Experience with A/B testing tools (e.g. Optimizely, VWO, Convert, etc.)
• BS or MS degree in Business, Computer Science or Engineering

Extra credit for: 

• Experience managing online B2C fintech or two-sided marketplace products and solutions
• Comfortable with designing, running, and closing lean experiments to improve outcomes and inform future iterations

The How | Values:

We are a diverse and collaborative organization We are connected and motivated by our common mission and goals:

• Collaboration: Seek diverse input, engage in healthy discussion, commit to decisions
• Respect: Treat others with kindness, practice empathy and inclusion, be a positive influence on others
• Impact: Embrace the entrepreneurial journey, focus on what matters, build something meaningful

Harassment, sexism, racism, bullying, aggression, intolerance & corrosive internal politics are unacceptable. Our values and beliefs are reflected in how we hire, coach, train, lead, reward, recognize and work together as a team.

How to Apply

Please submit your resume via our careers website or the included Greenhouse application. 

Crowdstreet Benefits and Perks

BE HEALTHY, BE HAPPY
We support the health of our employees and families through our Medical, Dental, and Vision plans which include HSA and FSA options.

TAKE A BREAK
We offer a Flexible Time Off policy to encourage you to take a break when needed. Our policy also provides time off for you to volunteer and parental leave to support your growing family.

WORK WHERE YOU WORK BEST
We know that great work can happen anywhere which is why we offer a hybrid work model.  Work from home, anywhere in the continental U.S., from one of our offices (Austin, TX or Portland, OR) or some combination of the two.

CROWDSTREET EQUITY
We provide stock option grants for all of our new employees to keep you connected to the ongoing success of our company.

HOW YOU WORK
We provide all of our employees with a monthly stipend to use for your home office needs or support how you choose to commute to the office. Need something else to do your job? Our People Ops team can help!

BUILD YOUR CAREER
We supply a monthly stipend for your continuous learning and development. Is there a course you’ve always wanted to take? A certification you’ve wanted to achieve? A conference you’ve wanted to attend? Work with your manager to tee it up!

Working at CrowdStreet

CrowdStreet is the leading online commercial real estate investing marketplace. Our customer, the individual investor, joins the CrowdStreet community to learn about and invest directly in institutional-quality private real estate deals. Our mission is to deliver the best online real estate investing experience and make it easy for individual investors to diversify their portfolios.

CrowdStreet has been recognized as a leader in the commercial real estate and technology spaces. Recent accolades include:

• Forbes Top 500 Best Startup Employer
• Deloitte Technology Fast 500
• Investopedia: Best Overall Real Estate Crowdfunding Site of 2021
• Gower: Industry Leader OR #1 Leading Real Estate Crowdfunding Marketplace
• 2020 Top Places to Work, The Oregonian
• 2020 Oregon Technology Awards Accelerate Company of the Year
• #5 for "Fastest Growing Private Companies in Oregon & SW Washington" by the Portland Business Journal.

We are proud to support ‘Work Where You Work Best’ and are enthusiastically adding to our team throughout the US.  We also offer two locations (AUS and PDX) for those who work best in an office.

At CrowdStreet, inclusion, equity, and diversity are critical in achieving our goals. Our differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring a breadth of knowledge that makes us collectively smarter and better able to compete. We are committed to recruiting, developing, and advancing a diverse staff and engaging in the hard work that makes that possible.

#LI-ER1