About Us:

HomeAway, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands. 

HomeAway offers an extensive selection of vacation rental homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

The Opportunity:

Passionate about delivering an effortless customer experience in travel? Excited to make a difference for travelers looking to book their dream vacation? HomeAway is seeking an experienced individual who thrives in a dynamic, rapidly changing environment to join our Global Customer Experience (CE) Operations team. You will be laser-focused on ensuring global Customer Experience readiness related to product launches, creating an efficient, effective and excellent process. Needed skill sets include being able to manage programs that require cross-company teamwork, with a focus on measuring results and ensuring readiness. We are searching for a detail-oriented, self-directed teammate who will support the continued growth of the business through a strategic focus on operational readiness and the results of delivering new products, product offerings, and programs to our customers.

Primary Responsibilities:

• Manage Customer Experience's cross-functional operational efforts, working with engineering, product marketing, product, IT, and Operations to ensure smooth rollout of changes
• Facilitate discussion and coordination among operational partners to prioritize all existing resources in the most effective way
• Provide customer experience data and analysis to product teams to assist in decision-making and customer experience improvement initiatives
• Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus, and ensure that those decisions are properly implemented
• Partner with the different operational teams to provide support and resources during and after launches
• Facilitate relationships between teams, move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
• Hold people accountable when schedule or progress is in jeopardy while maintaining respectful relationships in difficult situations
• Predict roadblocks and obstacles, establishing meetings or integration points between teams
• Maintain and refine programs and initiatives, establishing standard methodologies, next steps, and outcomes
• Contribute to program processes, tracking tools, and general project and program management practices, and initiate improvements where needed in order to scale effectively as the organization grows

Your Profile:

• 5+ years of experience in a project/program management, management consulting, operations or similar strategic space
• Demonstrated experience influencing across functional and regional teams where engagement with global counterparts is required to standardize business practices and processes across regions
• Demonstrated background in continuous improvement and application in a program/project oriented role
• High level of initiative, passion, and desire to craft an extraordinary experience for customers
• Excellent written and spoken communication skills, including the ability to present complex concepts to both engineering and non-engineering partners
• Demonstrated ability to define, design, monitor and present measurable key results
• Successful history of leading multiple ongoing, complex projects
• Strong communication, facilitation and presentation skills
• BS or BA in related field
• PMP certification desired but not required
• Ability to travel internationally - up to 10%

Benefits & Perks:

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Parental Leave (up to 20 weeks based on eligibility)
• Employee Stock Purchase Program
• Free snacks and beverages, including breakfast on Fridays
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Electronic, adjustable stand-up desk
• Discounted Metro & Rail pass
• Casual dress

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.