VP of Product

| Austin

Volusion, named “Best Place to Work” by Austin Business Journal (2018) and “Coolest Company” by Austin Inno (2018), is looking for a VP, Product to join our elite senior leadership team. Reporting to the CEO, you will own all product and go-to-market initiatives to help our customers launch and scale their businesses. It’s truly an exciting time for Volusion, as we have rolled out new technology for thousands of our customers and are about to launch several major products and a new partner ecosystem to grow the $3.5B our merchants processed in 2018.

You will lead teams that design, test, build and improve across Volusion’s cloud-based product lines geared towards small-to-medium businesses (SMBs) and partners. You will form product vision as well as strategy, and create plans to execute against that strategy. We have spent years rebuilding a modern, fast and reliable technology foundation to build upon, and you will be the primary decision maker and owner for product roadmap, differentiation, market analysis and buy vs. build vs. partner choices. Success will be measured by customer and core business metrics that you will help define. 

Expectations

  • Customers: We are a customer-first company, and we want all efforts and communications to represent this philosophy. You believe in engaging directly with customers and partners during pre and post sales implementations to ensure success of customer expectations. Delivering amazing products and digital experiences is a must for you. 
  • Leadership: You have leadership DNA and a proven ability to excite, as well as lead, product and design teams.
  • Culture: A strong embodiment of our culture code. We hope you are nodding your head in agreement as you browse through it! We expect you to understand and embrace the culture, and then help others understand and support the culture as well! You operate at a high level of passion, emotional intelligence, and customer empathy.
  • Product Strategy: Responsible for the end-to-end product life cycle as well as go-to-market strategy; including market needs, requirements, product vision and strategy, product roadmap creation, stakeholder communication, release planning, and go-to-market strategy with customer enablement and success. Identify core metrics for success, processes to update and review those metrics as well as initiatives to test various impact and improvements across those core metrics. Strategic planning and delivery expansion of our offerings into new and existing markets.
  • Visibility: We’d rely on you for developing strong relationships with other teams (Engineering, IT, Finance, Culture, Customer Experience, Sales, Studio) as well as our Marketing and Growth leaders to collaborate on initiatives and coordinate launches. We want to improve communication across all these areas to avoid misunderstandings and keep everyone in the know.
  • Communication: Being effective at communicating is key. When deadlines slip, priorities change, issues happen, it’s important to open up and ask for help but also to keep all the stakeholders informed regularly. You are responsible for communicating wins, as well as learnings from failures.
  • Collaboration: You understand that collaboration across teams is paramount to getting things done effectively. Your team will partner with various departments and alongside customers to improve product and our business model with experience and technology. Work closely with engineering and technology teams for execution, hand-off and on-time delivery of releases. Become the owner and ambassador to promote and evangelize the product and new features with marketing, sales, support, professional services, partners and customers
  • Conflict: You are responsible for resolving conflicts with your peers, with leadership and among your own team members.
  • Founder: This one is important. Being a founder means listening to customers, taking a customer-first approach to problem solving, iterating super fast, and being willing to make mistakes along the way.
  • Recruiting: Hire and retain passionate and high-performing product, user experience and design teams.

Experience

  • 10+ years experience in product, user experience and/or design management.
  • 5+ years leading high-performing product teams.
  • Cloud SaaS experience and/or deep understanding with the ability to troubleshoot, scale and repeatedly create successful solutions for SMBs.
  • Experience in working in fast-paced startups as well as large and/or enterprise software companies.
  • Strong organization, planning and execution, with proven track record of success at meeting goals.
  • Expert at cross-functional leadership, peer relationships as well as strong communication, verbal and written.
  • Able to manage a budget effectively.
  • Bachelor's Degree in Engineering, Computer Science, or related disciplines or equivalent experience in leadership roles.

Perks & Benefits

  • Competitive compensation packages
  • Medical, Dental, Vision, and Voluntary Life Insurance
  • Flexible Paid Time Off
  • 401(k) with Company Matching
  • Paid Parental Leave
  • On-site Fitness and Yoga Classes
  • Casual Dress and Breakfast Taco Fridays
  • Endless Supply of Coffee and Snacks
  • Two Volunteer Days Off
  • Bring Your Dog to Work Days
  • Chair Massages
  • Standing desk
  • Team Sports and Team Outings
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Technology we use

  • Engineering
  • Product
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Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What are some social events your company does?

Part of our Culture Code is to "put people before everything else", with this we listen to quirky ideas that employees come up with- like having a watermelon throwing contest and a snack wagon. Yes, a snack wagon- once a month we bring an old school radio flyer wagon full of snacks around to every desk. It's so simple yet brings so much joy.

Rachel

Sr. People & Culture Coordinator

What kinds of technical challenges do you and your team face?

There are a lot of aspects of ecommerce that can be really complex - taxes and duties, shipping rates, GDPR and data privacy, SEO, etc. The biggest challenge we tackle every day is finding ways to do the complex work for our founders so they can focus on what really matters to them - their product or service.

Jonathan T.

Director of Product & Design

How does the company support your career growth?

My leaders take the time to understand my career goals. They support me by teaching me not only career lessons but life lessons too! Through company wide projects, Volusion gives me the opportunity to gain skills outside of my department. This helps me to be a well rounded sales pro and to better understand the industry and product that I sell!

Megan

Business Development Representative

How do you empower your team to be more creative?

I encourage my team to just try it! Whether "it" is a new tool or program, a way to customize the website experience or connect with entrepreneurs. We always want to be testing and moving forward with our brand and our approach to creative problem solving.

Tracy

Visual Design Manager

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Culture
Volunteer in local community
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, Waterloo and energy drinks. We also have an Alpaca Market vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Fitness Subsidies
Employees receive a generous discount for a Class Pass membership.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
On a monthly basis we host lunch and learns on topics ranging from financial planning to health and wellness.
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