Project Coordinator - Field Services

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Field Services Project Coordinator will coordinate and dispatch technical resources for nationwide professional services engagements. This position will plan site installations, schedule resources, manage onsite escalations, track hours and budget, review deliverables and maintain quality control for assigned projects. This position interacts with internal and external resources as well as Customers daily. This individual will work closely with Subcontractors, Sales, Customers and Project Delivery teams to ensure project success.

This position may require flexibility in working hours, including transitions from standard work schedule to a non-standard work schedule (after hours or overnight) based upon business need. This position reports to the PMO Manager in our SHI Austin, Texas office.

Role Description

Include but not limited to: 

• Proactively manage day-to-day operational and tactical aspects of multiple, large-scale projects from beginning to end, including client interaction and expectations

• Proactively manage changes in project scope, identify potential issues and devise contingency plans

• Evaluate potential technical resources prior to work assignment

• Plan, schedule and track field service technicians at Client sites

• Review and approve field dispatch work orders and payment to technicians upon site completion

• Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion

• Assists in coordination of product delivery tracking

• Conducts regularly scheduled status calls

• Identify issues and provide recommended resolution in responding to projects

• Plan, schedule and track project timelines, milestones and deliverables using appropriate tools

• Define project scope, goals and deliverables that support client contracts

• Manage documentation and billing through project management platform

Behaviors and Competencies

• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Communication: Can communicate simple ideas and information clearly.

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.

• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Strong written and oral communication skills - Basic

• Strong interpersonal skills - Basic

• Ability to work independently or in a team-oriented environment - Basic

• Ability to effectively prioritize and execute tasks - Basic

• Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic

• Competent and Proficient with Microsoft Office products - Basic

• Preferred Qualifications/Skills:

  • Experience dispatching and managing onsite resources - Basic

  • 1099 marketplace experience - Basic

  • A+ and/or Microsoft Certified Professional (MCP)

  • Project management experience - Basic

  • PMP or other relevant project management certifications - Basic

Other Requirements

• Bachelor’s Degree required

• Familiarity with basic IT hardware and/or construction terminology

The estimated annual pay range for this position is $50,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status