Amazon Channel Manager

| Austin

About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
We have an exciting opportunity to develop and grow our presence on Amazon! Partnering closely with our VP of E-Commerce and VP of Wholesale, our Amazon Channel Manager will drive brand and product awareness through diligent communication and creative marketing. The Channel Manager will collaborate cross-functionally to educate, strategize and provide the organization with sales and marketing programs to drive Wholesale channel growth and increase revenue.
Responsibilities:
Strategy
• Develop the strategy for the Amazon marketplace with a full understanding of all the necessary supporting functions including logistics, customer acquisition, product development, merchandising and branding
• Collaborate with cross-functional leadership to effectively integrate sales optimization strategies with other corporate initiatives to promote healthy growth of the business
• Build account relationships and manage negotiations with Amazon
• Utilize data analytic tools and develop recommendations for sales and marketing initiatives
Reporting & Analysis
• Track and grow sales, provide daily, monthly and yearly sales data reports
• Work cross-functionally to develop a quarterly operating budget in accordance to business goals
• Monitor and analyze (KPIs), visits, conversation rate, ROI, and cost analysis
• Analyze reports from the Amazon platform to present findings and provide recommendations for areas of growth
Cross-functional Support
• Monitor demand planning and forecasting models with relevant stakeholders to ensure that adequate inventory levels are maintained and communicated to the client/customer and internal relevant team members
• Interface with the Distribution Center and WMS to provide support, problem-solving and information on inventory issues
• Work closely with Product Development to ensure the accuracy and integrity of inventory
• Work with Merchandising team to identify new category and item opportunities
• Work with Merchandising team to ensure inventory levels meet demand
Product Listings
• Detailed maintenance and improvement of listings (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking
• Optimize listings for placement and organic search performance
• Work with other functional areas of marketing to drive traffic and execute advertising campaigns, sponsored ads, and other efforts to increase revenue
• Monitor the channel for errors, alerts, questions, and inquiries and resolve with a high sense of urgency
Our Ideal Candidate Will Have:
• Bachelor’s degree or equivalent work experience in E-commerce Marketing
• 7+ years’ experience in channel marketing for a high-growth retail company
• 5+ years’ experience managing Amazon channel partnerships
• A proven ability to break down larger initiatives into consumable achievable tasks to achieve departmental and company objectives
• Ability to clearly articulate plans and ensure team is aligned
• A solutions-oriented mentality with a data driven approach
• Strong understanding of channel marketing and overall marketing concepts
• Experience in development and execution of a marketing plan
• Excellent attention to detail with a structured approach to analysis
• A growth mindset: track record of leveraging past learnings, encouraging new ideas and smart risk taking in self and others
• Strong communication skills with a proven ability to build cross functional partnerships to make effective decisions collaboratively
• High commitment to employee growth and development; empowers team and defines success as having a significant impact on other’s careers
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

Program Director

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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