ASC Program Manager
Overview
The ASC Program Manager (APM) is responsible for managing ASC projects for our largest non-profit and public sector customers. ASC projects are annual subscription-based projects that provide customers with ongoing advanced support consulting to help our customers maximize value from SSG software. ASCs can assist customers with building forms, reports, and workflows in addition to providing best practices, training, and documentation. The APM will work with large customers to build project plans, prioritize projects and tasks, identify and manage issues and risks, gain sign-off on deliverables, and manage usage of project hours.
Internally the APM works cross functionally with other SSG teams including Support, Product, Professional Services, Development, Sales and Account Management.
What You'll Do
- Creating long- and short-term deliverable plans, including setting targets for milestones and adhering to client-set deadlines
- Assigning tasks to internal and/or partner resources best positioned to complete deliverable requests
- Making effective decisions when presented with multiple options for how to progress with the project
- Serving as a point of contact for teams when multiple resources are assigned to the same project to ensure team actions remain in synergy
- Communicating with account teams and senior leadership to keep the project aligned with business goals
- Performing quality control on project deliverables to maintain quality standards
- Adjusting schedules and targets on the project as client needs/requests change
- Partner with technical experts to deliver services purchased by our non-profit and public-sector clients
- Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction
- Develop working knowledge in the assigned customers' business areas/industry verticals relevant to use of platform
- Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question. Prevent escalations from occurring on the customer's side.
- When needed, identify and scope Change Orders for additional services
- Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We're always improving.
- Lead difficult conversations with customers regarding project budgets, timelines and priorities
Responsibilities & Requirements
- Bachelor's degree
- 3+ years of Project / Program Management experience managing 5+ simultaneous projects for multiple clients
- 3+ years of professional experience in relevant industry such as technical support, professional services, or customer success experience
- Willingness to travel to client sites as needed
Preferred Skills
- Outstanding communication and analytical skills
- Problem solving skills with technical agility and creativity
- Interest in technology and a desire to solve problems
- Detail-oriented and well organized
- PMP certification
- Experience with ETO, Apricot, and/or Penelope is a plus
- Experience managing public sector clients is a plus
- Non-profit experience is a plus
About Social Solutions Global
Why We're Awesome
Recently named one of Built In Austin 's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to be more impactful. In essence, we help those that are changing the world.
What You'll Get
- Amazing coworkers
- 100% employer paid benefits for employees
- Flexible PTO
- 8 hours per quarter of volunteer time
- Company sponsored events and happy hours
- Career advancement opportunities
To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation!
In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.
To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.