Bonterra
We help the people who make social good possible drive more impact for more people, in less time.

ASC Program Manager

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Overview

The ASC Program Manager (APM) is responsible for managing ASC projects for our largest non-profit and public sector customers. ASC projects are annual subscription-based projects that provide customers with ongoing advanced support consulting to help our customers maximize value from SSG software. ASCs can assist customers with building forms, reports, and workflows in addition to providing best practices, training, and documentation. The APM will work with large customers to build project plans, prioritize projects and tasks, identify and manage issues and risks, gain sign-off on deliverables, and manage usage of project hours.

Internally the APM works cross functionally with other SSG teams including Support, Product, Professional Services, Development, Sales and Account Management.

What You'll Do

  • Creating long- and short-term deliverable plans, including setting targets for milestones and adhering to client-set deadlines
  • Assigning tasks to internal and/or partner resources best positioned to complete deliverable requests
  • Making effective decisions when presented with multiple options for how to progress with the project
  • Serving as a point of contact for teams when multiple resources are assigned to the same project to ensure team actions remain in synergy
  • Communicating with account teams and senior leadership to keep the project aligned with business goals
  • Performing quality control on project deliverables to maintain quality standards
  • Adjusting schedules and targets on the project as client needs/requests change
  • Partner with technical experts to deliver services purchased by our non-profit and public-sector clients
  • Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction
  • Develop working knowledge in the assigned customers' business areas/industry verticals relevant to use of platform
  • Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question. Prevent escalations from occurring on the customer's side.
  • When needed, identify and scope Change Orders for additional services
  • Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We're always improving.
  • Lead difficult conversations with customers regarding project budgets, timelines and priorities

Responsibilities & Requirements

  • Bachelor's degree
  • 3+ years of Project / Program Management experience managing 5+ simultaneous projects for multiple clients
  • 3+ years of professional experience in relevant industry such as technical support, professional services, or customer success experience
  • Willingness to travel to client sites as needed

Preferred Skills

  • Outstanding communication and analytical skills
  • Problem solving skills with technical agility and creativity
  • Interest in technology and a desire to solve problems
  • Detail-oriented and well organized
  • PMP certification
  • Experience with ETO, Apricot, and/or Penelope is a plus
  • Experience managing public sector clients is a plus
  • Non-profit experience is a plus

About Social Solutions Global

Why We're Awesome

Recently named one of Built In Austin 's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to be more impactful. In essence, we help those that are changing the world.

What You'll Get

  • Amazing coworkers
  • 100% employer paid benefits for employees
  • Flexible PTO
  • 8 hours per quarter of volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation!

In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.

To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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What are Bonterra Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Bonterra employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Remote work program
All employees will work from home will be until June 1st, 2021. Optional/reservable work from office is available.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental insurance
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision insurance
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health insurance
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet insurance
Wellness programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Mental health benefits
Financial & Retirement
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Family medical leave
Bonterra will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited vacation policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid volunteer time
Bonterra provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid holidays
Social Solutions offers all employees 9 paid holidays.
Paid sick days
Bonterra employees are able to take paid sick days as a part of our Flexible PTO policy.
Office Perks
Company-sponsored outings
Bonterra has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Company-sponsored happy hours
We work hard and we play hard. Bonterra hosts happy hours once per month either in our office break room or at a local bar.
Onsite office parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational clubs
Bonterra offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Home-office stipend for remote employees
Onsite gym
Our building, Braker Point, is currently building an onsite gym.
Professional Development Benefits
Job training & conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition reimbursement
Bonterra offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
Promote from within
Continuing education stipend

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