Business Consultant, Principal at Blackbaud

| Austin
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The Business Consultant, Principal’s responsibility is to drive client adoption and business success within a network of clients. This individual should be comfortable at both consulting with and negotiating with senior fundraising management, backed by a strong understanding of their business objectives. Key to this role is the ability to articulate value, inspire and sell Fundraising Performance Management (FPM) ability to improve fundraising productivity. As a trusted advisor and coach, the BCP determines how FPM can be effectively applied to support the achievement of the client’s strategic business goals. The BCP should have a good understanding of fundraising management business processes, strong analytical skills, as well as good account management expertise.

The BCP will be responsible for driving better business results across their client base by sharing best practices and changing how clients fundraise. This individual will work closely with the Customer Success team to help negotiate and drive renewals to successful completion. They will maintain strong relationships with multiple contacts within the assigned clients including senior executive roles and navigate any management transitions to ensure continuity of Blackbaud and FPM relationship. They will provide the escalation point for issues that impact the client’s success. They will maintain strong relationships with Blackbaud’s other client-facing personnel in Sales, Customer Success, Marketing and the Product Team.



  • Develop trusted relationship with the client executive sponsor (Business Owner) for the FPM relationship
  • Define and maintain alignment on the client business objectives, (Advisor Agenda) across the client executive team.
  • Manage resources for training and configuration in support of the clients Advisor Agenda
  • Conduct quarterly meetings with client Business Owner to provide progress reports and associated business driving observations.
  • Facilitate discussions with client executive team to drive change to better clients’ results.
  • Introduce client to new functionality or training curriculum related to their business priorities.
  • Serve as a client advocate in identifying areas for FPM product development, curriculum development, and fundraising best practice.
  • Possess a comprehensive understanding of the Fundraising Performance Management, and its application in the world of fundraising management.
  • Keep abreast of competitive offerings and provide persuasive point-of-differentiation for FPM offering.
  • Participate in marketing events, conferences and trade shows as requested
  • Participate in the development and delivery of Blackbaud client webinars and events
  • Stay abreast of staffing changes in client institutions, as well as related institutions within the network, with an eye toward managing transitions to protect and expand the business relationship.
  • Drive for 100% customer retention by meeting or exceeding stated client business objectives.
  • Approximately 20-25% travel is required for this position.


  • 10 Years of relevant work experience with minimum 5 years in higher education market or healthcare fundraising
  • 3+ years of management consulting experience preferred
  • Strong analytical skills
  • Proven effectiveness in leading and facilitating workshops across varied audiences
  • Proven experience in managing large complex projects
  • Exceptional oral, written, and presentation skills.
  • BA/BS degree, MBA preferred

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Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by as Top Company for Women Technologists.

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