Magento’s global Customer Success Group (CSG) is growing and looking for a Cloud Onboarding Strategist to focus on the success of our Cloud customers through smooth onboarding and adoption. This new position will foster a new era of the Cloud onboarding journey, establishing an amazing experience for Cloud customers, and set them on a path for success with Magento.

Our new Cloud Onboarding Strategist is semi-technical Commerce expert with project management experience who can support individual customers during initial stages with Magento and identify improvement opportunities across all Cloud implementations.

What you’ll do

• Utilize a dedicated approach to customer onboarding creating a consistent experience that drives exceptional customer experiences and successful outcomes
• Define and build processes and content to assist customers at scale
• Provide customers guidance to facilitate successful implementations
• Review existing implementation plans, provide guidance / suggestions based on standard methodologies and known pitfalls; may include but not limited to review of project scope, phases, design, extensions, etc.
• Setup accounts on Magento’s internal systems following a standard approach
• Transition customers to internal Magento resources for project execution and delivery
• Help Magento's Customer Success team maintain a high level of adoption and customer happiness

What you are good at:

• Building relationships quickly with both customers and internal partners
• Advising customers with confidence on technical and non-technical aspects of commerce and development by giving direction or redirecting when necessary
• Being adaptive, learning quickly, paying attention to the details
• Raising customer-centric ideas to inspire changes across all teams involved with Cloud customer onboarding

What you need:

• 4+ years of commerce, software development, project management, or consulting experience, preferably in a SaaS environment
• 2+ years’ experience working with Mid-Market and SMB clients in a technical capacity
• Strong time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines.
• Excellent client-facing presentation skills
• Proven ability to collaborate with Customer Success and other cross-functional teams

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our special Check-In approach where feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.