Community Engagement Manager

| Austin
Company Description

Are you looking for an opportunity to apply your community management skills to a fast-growing venture-backed startup? Look no further! Living Security is looking for a proven community builder with B2B marketing experience and a proven track record of success with building online communities who will report to our Head of Marketing.

Founded in 2017, Living Security’s mission is to help prevent cybersecurity breaches with a human risk management solution that does more than meet compliance needs, it also truly changes behavior. Living Security believes empowering people is the key to ending cybersecurity breaches, picking up where traditional security awareness training drops off. Gamified learning and immersive experiences engage and educate users, while the science-backed, tech-enabled platform uniquely provides CISOs the ability to measure training efficacy and program ROI.

Named one of Austin’s Best Places to Work, the Living Security team is composed of 50+ cybersecurity professionals committed to transforming security awareness training as we know it and turning end users into the enterprise’s greatest asset against cybercrime. Living Security is trusted by security-minded organizations like CVS Health, MasterCard, Verizon, MassMutual, Biogen, AmerisourceBergen, Hewlett Packard, JP Morgan, and Target. Learn more at www.livingsecurity.com.

While we take our mission seriously, we have a lot of fun while executing! 

Job Description

As the Community Engagement Manager at Living Security, you will own our client communications strategy, serving as an integrator between our Marketing, Customer Success, and Client Operations teams. In addition, you will be responsible for building an intentional online community of cybersecurity industry professionals. Ultimately, you will act as the face and voice of our brand and manage all community communications.

As our dream candidate, you are an experienced community marketing professional who is excited to build out our customer engagement programs in the cybersecurity industry. You are an analytical people-person with great customer service skills and the ability to moderate online and offline conversations with our community.

Some of your responsibilities will include:

  • Drive overall communication strategy to customers, managing channels including email newsletters, webinars, events, Slack, and social media
  • Prioritize and plan customer communications across multiple departments to create a seamless, integrated, value-driven experience for our customers
  • Collaborate with the CSM team to understand customer growth strategy and align external communications to goals accordingly
  • Work with Client Operations to understand pain points, usage trends, support issues and align external communications to goals accordingly

Build and Manage an Online Community

  • Provide value-driven content and cultivate conversations between Living Security and a community of cybersecurity professionals at large enterprise brands
  • Recruit professionals to join the Living Security community
  • Track engagement with our content, drive community conversion for new business and growth

Drive Customer Advocacy

  • Leverage customer engagement and relationships to build advocacy opportunities through video and/or written case studies, testimonials, webinars, and conferences

Manage the Feedback Loop

  • Build an ongoing feedback loop between Product, Marketing, and Sales regarding customer needs/feature requests/pain points, industry trends and topics, and competitive intelligence

Qualifications

Minimum Qualifications:

  • 5+ years of proven work experience as a community manager at a B2B software company; you have built and scaled online communities to drive customer engagement
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify, track, and analyze relevant community metrics (e.g. repeat attendance at events) AND online customer engagement metrics
  • Hands on experience with social media management for brands
  • Experience with online marketing and marketing channels
  • Attention to detail and ability to multitask
  • Exceptional oral and written communication skills
  • Experience developing engaging customer-facing content

Bonus Qualification:

  • Bachelor's degree in Marketing or relevant field
  • Prior experience in the cybersecurity industry
  • Experince with HubSpot

Additional Information

Perks of Living Security:

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, short term disability, life insurance, 401(k)
  • Competitive salary plus stock options
  • Responsible PTO policy and paid holidays
  • Work remote and flex-time options
  • Opportunity to be a part of a company that is revolutionizing the cybersecurity industry
  • Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • SpringFrameworks
    • HubSpotCRM
    • SalesforceCRM

Location

3595 RR 620S Suite 150, Austin, TX 78738

What are Living Security Perks + Benefits

Culture
Volunteer in local community
One example of giving back to the community since COVID is through our Family First initiative to provide free tools, content and resources – for families, to help keep kids safe online.
Friends outside of work
Eat lunch together
Intracompany committees
Employees are encouraged to collaborate across departments. This is especially true with our newly formed Culture Team and various slack channels for everything from fitness, to pets, to books.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
The leadership team at Living Security is a reflection of the employees. The team is committed improving diversity and inclusion practices for all employees for the moment a position is posted.
Unconscious bias training
Several employees have gone through unconscious bias training and the company is committed to company-wide training in 2021.
Diversity Employee Resource Groups
We have recently established a culture and inclusion team. We are currently mapping out our four areas of impact for the company - giving, engagement, L & D, and team building.
Hiring Practices that Promote Diversity
We are currently improving our hiring practices to further promote diversity. For example: metrics, where we post positions, language in posting, and unconscious biases training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Starting in Jan 2021, Living Security will be offering a 401(K) retirement plan.
Company Equity
Employee Stock Purchase Plan
Qualified employees are offered stock options at the strike point.
Performance Bonus
Qualified employees can receive a performance bonus.
Child Care & Parental Leave Benefits
Child Care Benefits
The company started providing a dependent care reimbursement when Shelter In Place went into effect in March.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Currently the entire company is remote, except for those who choose or need to be in the office. We are exploring a remote work program for 2021.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Paid sick days would fall under our unlimited PTO.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Lunch'n learns are starting in Jan and will be once per month. Topics will include 401(K) and financial sustainability, Courage Conversations, Leadership training, personal branding, and more.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Living Security is doubling in size (rapid growth) and leadership is committed to improving with company's perks with this growth.

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