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Community Programs Manager

| Austin

Khoros is looking for an engaging Community Programs Manager with a passion for running digital community programs, and with experience in envisioning, building and delivering technical product roadmaps.

The Community Programs Manager will work directly with the Community Leadership Team, Product and Engineering organizations, to develop and execute overall community strategy and ensure the overall success of the program.

This position will also lead our Community Managers, to ensure the effectiveness and outcomes of day-to-day community operations.
Job Duties:

  • Represents the voice of the community in meetings with stakeholders of varying levels and job functions.
  • Ensures that project schedule and timeline is in alignment with business and implementation goals.
  • Works with product and engineering teams to devise and manage the technical community roadmap.
  • Evaluates upcoming releases and plans for deployment of prioritized features.
  • Collaborates with our development team or third-party contractors to define and estimate technical solutions.
  • Manages tactics to grow community member visits and achieve the ROI goals set by the Community Leadership Team.
  • Measures and monitors community growth, concerns, and improvements.
  • Partners with social media, web, and other internal teams to integrate community content strategy within all aspects of the organization and customer experience.
  • Serves as an escalation point for critical issues highlighted by Community Managers.

Minimum Requirements:

  • 3-5 years of experience driving visible community programs.
  • 1-3 years team lead or management experience, ideally with remote employees.
  • Exceptional written and interpersonal communication skills.
  • Experience working in an enterprise environment with remote teams.
  • Understanding and practice of Web user experience, adoption, and stickiness.
  • Knowledge of principles of customer service and online legal issues.
  • Experience working with and partnering with engineering and UX teams.
  • Experience with Jira, Lithium or other community platforms.
  • Great leadership, communication, presentation, and people skills.
  • Proven ability to create and manage data-driven, strategic community programs.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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