Implementation & Activation (I&A) Consultants are responsible for delivering consulting on each of the products within the Higher Education (small college) and K-12 School Solutions portfolio. An I&A Business Analyst delivers a set scope of deliverables while providing best practices to enable schools to go live with the specific product. An I&A Business Analyst has a high level of expertise in the products and has the ability to clearly communicate the methodology and functionality the product provides. 

Responsibilities of a School Systems Implementation and Activation Business Analyst include: 

• Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider 
• Managing customer engagements and onsite customer project team resources (travel percentage varies) 
• Managing the data conversion and software implementation process from third-party products 
• Ensuring the customer's Admissions, Registrar, Business Office, and Advancement staff are maximizing the potential of Blackbaud software 
• Creating custom documentation and project deliverables as needed by customers
• Meet required billable utilization targets and customer satisfaction scores 
• Maintain internal systems for time tracking, project management, and documentation 

Required Experience: 

• At least 2-3 years of experience implementing or supporting school information systems 
• Strong knowledge of Admissions, Registrar, Business Office procedures, based on experience in a higher education environment 
• Proven ability to manage multiple projects, meet utilization requirements and stay within budgets 
• Experience with Microsoft Project, Excel, Word, and PowerPoint 
• Strong problem-solving skills 
• Outstanding written and verbal communication skills 
• BS/BA degree or equivalent experience
• Ability to work independently, with strong organizational, computer, and communication skills
• Basic knowledge of Blackbaud’s Education Management System and Billing Management products (Blackbaud’s “BEM and BBBM” products) is a plus