Creative Operations Specialist

| Austin
About Main Street Hub:

Main Street Hub is the marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time.

Backed by leading investors, Main Street Hub was founded in 2010 and has more than 600 team members in Austin, Texas. We serve 10,000 local business customers across the country and have published more than 10 million messages on social media and review sites on their behalf.

Main Street Hub has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, one of the Best Places to Work in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman.

For more information about Main Street Hub visit our site: http://www.mainstreethub.com and stay in touch Facebook, Twitter, and Instagram. For tips, tricks, and insights on the latest trends in social media marketing for small businesses, visit our blog.

Creative Operations Specialists are responsible for all creative work performed during customer onboarding. As a Creative Operations Specialist, you’ll research a business and translate your findings into a branding kit and marketing plan. These materials give each customer an understanding of how we’ll represent them online and serve as a foundation for all content-creating teams.

On any given day, you’ll create marketing plans and branding kits for all new customers by:

  • Conducting detail-focused research of a customer’s business, brand, and marketing goals, and determining what makes that customer unique
  • Using your understanding of branding elements to curate a collection of colors, fonts, and visual assets that serve as the foundation for authentic, on-brand content
  • Creating logos based upon customer input and designing custom, branded assets
  • Crafting copy that speaks authentically to a customer’s online audience and demonstrates a command of grammar and style
  • Using your writing skills to navigate from one voice to another, representing all kinds of different businesses across industries and locations

You’ll contribute to the overall success of the team by:

  • Intelligently implementing feedback on your creative work from customers and teammates
  • Identifying and acting upon areas for improvement within our operations and workflows as we scale

The ideal person:

  • Is not intimidated by complex processes, systems, information
  • Learns and adapts quickly, and enjoys learning how to use (and improve) new technology
  • Is strong at working autonomously, but also succeeds in a team environment
  • Is a clear communicator and can give feedback on a peer-to-peer and team- and company-wide basis
  • Is innately curious and comfortable with ambiguity, asks insightful questions, and can take risks when necessary
  • Is enthusiastic about learning and sharing knowledge with others
  • Pays attention to detail and stays organized

Benefits:

  • Mission-driven, values-based culture.
  • 25 days paid time off, plus company holidays.
  • 100% paid medical, dental, and vision option.
  • Commuter benefits for qualifying public transit.
  • Employee Stock Purchase Program.
  • 401(k) match.
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Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are Main Street Hub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

All team members get three weeks paid time off, plus holidays, 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents, and a 401(k) plan. We also have an excellent gym membership plan.

We're in the heart of the city near tons of local businesses, and our offices are designed with our customers and our culture in mind. There are large open workspaces and no private offices making it easy for collaboration and transparency to thrive. And every day we are fueled by the full-service Houndstooth Coffee espresso bar.

We also offer endless snacks, fridges that are always stocked, and of course, we know our team loves the opportunity to have local beer on tap. All of these perks and benefits help us attract and retain outstanding colleagues, who will in turn do great work for our local business customers -- which is, after all, why we’re all here.

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