Custom Solutions Specialist at Procore Technologies

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We’re looking for motivated individuals to join our team as Custom Solutions Specialists. In this role, you’ll partner with our customers to develop innovative solutions for the unique challenges that continuously occur in the Construction industry. You’ll accomplish this in three primary ways:

  • Custom PDFs – Creating and modifying custom templates that allow our customers to export all necessary documents, including large and often complex multi-page legal contracts.
  • Custom Tools – Creating additional tools/modules within Procore to allow customers to organize, store, and share additional information
  • Custom Workflows – Developing workflows that automate approval processes and trigger programmed notifications

We’re a project-based team, and our work is completely customized; no two projects are ever the same. Following initial scoping of the project with our clients and frequent collaboration with others throughout the company, we work independently to complete each client’s request.

This role is based in our Austin, TX office. We’re looking for the right fit for our team and will train the right person. If you’re eager to confront challenges and have a strong desire to help people find the best possible solution for each unique situation—we’d love to hear from you. 

What you’ll do:

  • Become proficient in Procore’s web and mobile app by developing a solid understanding of its functionality, continuously optimize its use, and maximize its effectiveness
  • Maintain an in-depth understanding of company technology, products, and services
  • Have a thorough understanding of the construction industry and its processes, how Procore seeks to simplify those processes for its customers, and what Custom Solutions can offer as solutions
  • Learn to use Ecrion Design Studio Publisher to create and edit templates that will generate client’s custom PDFs; adhere to best practices while also looking for novel solutions
  • Diligently respond to client requests for customizations via phone and email
  • Consistent attention to detail and management of all administrative aspects of job
  • Utilize Salesforce for all client interactions and tracking/maintaining of individual metrics
  • Understand the function of various teams across Procore; work with Product, Development, Account Managers, and others to satisfy client requests

What we’re looking for:

  • Strong technology skills
    • Ecrion Design Studio Publisher and Salesforce experience preferred
    • Design or Programming experience preferred
    • Solid understanding of Word and Excel as well Google Docs and Sheets
    • Basic understanding of SaaS business model
  • Building strong client relationships
    • Customer Service experience preferred
    • Excellent communication skills, phone and email especially
    • Understanding of client’s needs and being able to offer compelling solutions
  • Troubleshooting
    • Desire to work collaboratively, to be able to ask for help, and hold to a common vision
    • Have the courage to innovate and try new solutions as well as the willingness to learn from mistakes
    • Ability to self-manage and work independently
    • Be able to balance multiple projects simultaneously with attention to detail
    • Always looking for the “Why” in what you do to make the team more efficient and effective.
  • Bachelor’s degree preferred

About Us

Procore Technologies is building software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, employee enrichment and development programs, and volunteer days.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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