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Customer Education Technical Program Manager

| Austin

Company Description

Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.

Job Description

Our Customer Education Technical Program Manager will be responsible for migrating, updating and maintaining our client facing education properties. This role will be broadly responsible for developing solutions to ensure our customers have access to best in class Education forums (Including an academy, community, and certifications) to ensure our customers have the information they need to scale their programs to thousands of employees. You will have the opportunity to work cross functionality with our systems, product, and marketing teams to ensure the systems and tracking provide a seamless experience for our customers.

You will:

  • Design and maintain overall architecture of the Education Web Properties using Contentful to create user-friendly experience

  • Work cross functionally with Marketing, Product, Technical Support, and Success to build solutions for users and customers.

  • Write functional requirement documents and guides

  • Partner with the broader Education team to ensure we designing and building for our customers future needs.

  • Work cross functionally to ensure we reporting and tracking key metrics to drive adoption.

  • Experiment with the education properties to improve the usage and value of the Optimizely Platform.

Qualifications

  • You have experience not only running a project, but also measuring and evaluating its success.

  • Proven work experience designing and delivering web properties

  • Experience with Contentful or other headless CMS preferred.

  • Experience using Nodejs, Postgres and MongoDB in a production environment

  • In-depth understanding for the entire web development process

  • Passion for Education and interested in supporting engaging applications.

  • You are very organized and able to prioritize multiple goals.

  • You have excellent communication skills and attention to detail.

  • You have a proven ability to work collaboratively in a fast-paced, team environment.

Additional Information

Perks:

  • Wellness Grant
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, and vision
  • Unlimited vacation policy and seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team and having a huge impact!

At Optimizely, we embody inclusion and embrace diversity. Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SAP HANADatabases

Location

Optimizely is located in a trendy, downtown area with plenty of restaurants and bars nearby. Public transportation is easily accessible.

An Insider's view of Optimizely

How would you describe the company’s work-life balance?

Optimizely is also a place where work-life balance is a real thing. Unlimited vacation means that I’m trusted to take time off when I need it. I’ve also been able to work remotely from Tahoe so that I can drive up when there’s less traffic, and from Boston so that I can spend time with my family.

Lauren

Client Engineer

What projects are you most excited about?

I’m collaborating with another engineer on a new feature, Custom Audience Integrations, that will enable our services team, solutions partners, and customers to easily integrate our Web products with any external source of audience targeting data.

Spencer

Client Engineer

What makes someone successful on your team?

Software engineering here isn’t about someone going off on their own with a problem and coming back with a solution. We design solutions as a team of individuals, each bringing their perspective to the table. I’ve found this way of designing has helped me grow as engineer over the years and to deliver the best results possible to our customers.

Nick

Backend Engineer

How do you empower your team to be more creative?

As a leadership team, we are deeply committed to creating a culture based on inclusion, experimentation, innovation, and feeling empowered to take risks. To be successful, we have to be exceptional performers. And to be exceptional performers, we have to have passionate people driving the way.

Erin

Chief People Officer

What are some things you learned at the company?

It inspires a lot of pride knowing that I work on the best in class experimentation product and one that brings real ROI to some of the world's largest global brands . I didn't realize how much I cared about products until I joined Optimizely.

Jess

Senior Software Engineer

What are Optimizely Perks + Benefits

Optimizely Benefits Overview

At Optimizely, we offer a wide array of benefits and perks to help our employees strike just the right balance between work time and personal time. We’re all about optimizing productivity by maximizing joy.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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