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Customer Success Associate

| Austin
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The Company
In today’s world of innovation, technology capabilities are advancing at an amazing rate. Advances in artificial intelligence, machine learning and computer vision are creating massive change. Automation is exponentially increasing productivity and drastically reducing cycle times. Despite all this technology, human intelligence is more valuable than ever. There are an endless array of human-sourced processing and judgement needs that exist where technology isn’t a viable option. That’s where we fit. Alegion delivers AI enablement solutions focused on helping companies process large volumes of work that require human intelligence. From human-labeled training data used to train artificial intelligence and machine learning systems to real-time moderation of user generated content, Alegion provides
rapidly deployable solutions ideally tailored to fulfill today’s human intelligence needs.


The Opportunity
As a key member of the Alegion Customer Success Team, you will be responsible for segments of the customer journey from Sales through post-implementation management. The Customer Success Associate (CSA) is a customer onboarding, platform operations, learning management and service delivery hybrid position. CSAs manage segments of the onboarding process and work through all facets of service delivery using the Alegion platform. CSA’s are passionate about engaging their customers and strive to exceed expectations for every engagement. They have impeccable relationship skills, are technically savvy and create win/win environments for all parties involved.


Does this sound like you?
 Love working with customers and work relentlessly to deliver successful outcomes
 Strong business skills along with technical know-how
 You are a pro at managing multiple projects simultaneously
 You bring technical skills to the table and strive to always learn more
 You can work easily with anyone and builds relationships quickly
 Details are your specialty – nothing falls through the cracks
 You learn quickly, work diligently and deliver high-quality work
 You have superlative communication skills, both written and verbal
 Problem solving and troubleshooting excite you
 No job is too big or too small – you like to roll-up your sleeves and do whatever it takes
 You thrive in fast startup environments


Accountabilities
 Work with Customer Success Directors/Managers to flawlessly execute major projects
 Design and lead implementations leveraging an in depth knowledge of Alegion best practices
 Liaise closely with internal resources and other 3rd parties to ensure successful and timely delivery
 Configure and operate the Alegion platform to deliver customer engagements

 Design and build online learning modules.
 Partner with Product Management to help align real-world customer feedback with the product roadmap
 Advocate customer needs/issues cross-departmentally.
 Assist in the management of account escalations.

Qualifications
 Bachelor’s degree; MBA is a plus
 2-5+ years of relevant experience
 High aptitude and understanding of technology
 Startup experience is a plus
 Previous experience within a software or SaaS organization managing programs, projects, deadlines, and scope
 Data manipulation experience (Excel, python, etc.)
 Experience in training & online learning is a plus
 Analytical and process-oriented mindset
 Ability to work in a fluid environment and can adjust priorities on-the-fly
 Passionate about delivering value, customer happiness, service mentality
 Self-starter and ability to thrive in a fast-paced environment
 High level of integrity and follow through
 Thoughtful and methodical in organizing priorities and tasks daily
 Impeccable written and verbal communication skills
 Strong collaboration and relationship management skills
 Crowdsourcing &/or Business Process Outsourcing experience is a plus

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