Customer Success Associate
In today’s world of innovation, technology capabilities are advancing at an amazing rate. Advances in artificial intelligence, machine learning and computer vision are creating massive change. Automation is exponentially increasing productivity and drastically reducing cycle times. Despite all this technology, human intelligence is more valuable than ever. There are an endless array of human-sourced processing and judgement needs that exist where technology isn’t a viable option. That’s where we fit. Alegion delivers AI enablement solutions focused on helping companies process large volumes of work that require human intelligence. From human-labeled training data used to train artificial intelligence and machine learning systems to real-time moderation of user generated content, Alegion provides
rapidly deployable solutions ideally tailored to fulfill today’s human intelligence needs.
As a key member of the Alegion Customer Success Team, you will be responsible for segments of the customer journey from Sales through post-implementation management. The Customer Success Associate (CSA) is a customer onboarding, platform operations, learning management and service delivery hybrid position. CSAs manage segments of the onboarding process and work through all facets of service delivery using the Alegion platform. CSA’s are passionate about engaging their customers and strive to exceed expectations for every engagement. They have impeccable relationship skills, are technically savvy and create win/win environments for all parties involved.
Does this sound like you?
Love working with customers and work relentlessly to deliver successful outcomes
Strong business skills along with technical know-how
You are a pro at managing multiple projects simultaneously
You bring technical skills to the table and strive to always learn more
You can work easily with anyone and builds relationships quickly
Details are your specialty – nothing falls through the cracks
You learn quickly, work diligently and deliver high-quality work
You have superlative communication skills, both written and verbal
Problem solving and troubleshooting excite you
No job is too big or too small – you like to roll-up your sleeves and do whatever it takes
You thrive in fast startup environments
Work with Customer Success Directors/Managers to flawlessly execute major projects
Design and lead implementations leveraging an in depth knowledge of Alegion best practices
Liaise closely with internal resources and other 3rd parties to ensure successful and timely delivery
Configure and operate the Alegion platform to deliver customer engagements
Design and build online learning modules.
Partner with Product Management to help align real-world customer feedback with the product roadmap
Advocate customer needs/issues cross-departmentally.
Assist in the management of account escalations.
Bachelor’s degree; MBA is a plus
2-5+ years of relevant experience
High aptitude and understanding of technology
Startup experience is a plus
Previous experience within a software or SaaS organization managing programs, projects, deadlines, and scope
Data manipulation experience (Excel, python, etc.)
Experience in training & online learning is a plus
Analytical and process-oriented mindset
Ability to work in a fluid environment and can adjust priorities on-the-fly
Passionate about delivering value, customer happiness, service mentality
Self-starter and ability to thrive in a fast-paced environment
High level of integrity and follow through
Thoughtful and methodical in organizing priorities and tasks daily
Impeccable written and verbal communication skills
Strong collaboration and relationship management skills
Crowdsourcing &/or Business Process Outsourcing experience is a plus