At Square Root, our mission is to transform the relationship between brands and their stores. To do this, we created an open, inclusive, and diverse team of Radicals.

As a Customer Success Manager, you will work alongside our automotive customers to ensure their success with our software platform, CoEFFICIENT. The ideal candidate is enthusiastic about creating an unequaled level of service for our customers, while leaning into your curiosity + wearing multiple hats. We pride ourselves on developing lasting relationships with our customers by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

The Gig

• Tackle client integration + configuration of our software product, training, project planning, and software delivery
• Build strong relationships with our automotive customers + gain a deep understanding of their industry and business strategy 
• Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business
• Collaborate with teams across Square Root to find the root cause of and creative solutions to real business problems
• Be the voice of the customer, essential to our product’s success and helping our customers reach their goals!

About You 

Here’s what we think makes a great Customer Success Manager:

• You’ve got 3+ years of customer-facing experience as an account manager, product manager, sales manager, or program manager for a software company
• You’re experienced in managing client expectations + increasing client satisfaction, adoption, and growth
• You’ve got experience working in software development or with engineers and technical teams throughout the software development process. Experience as a technical lead or data analyst is a plus.
• You know how to nurture a client for advocacy and work to expand their use of our product
• You’re a thoughtful communicator with clear and concise verbal and written skills
• You’re positive, self-motivated, and comfortable wearing multiple hats 
• You’re analytically-minded and love to solve complex problems
• You’re innately curious and possess the initiative to tackle (and own) new projects
• You have a deep understanding and passion for exceptional user experience
• Automotive industry experience a plus

Dig it? Apply today! 

Basics

• This role will include 40% travel after 2020
• Please apply with a cover letter​ + detail why you’re the best fit for this role at Square Root! 

Our Radical Culture

Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people that share our values. This is the code we live by:

• Think big. Do bigger. Big ideas are meant to be pursued. We have a bias for action, iteration, and impact.
• Be Customer Inspired. Our customers’ toughest challenges inspire us to build innovative software. We delight them by deeply understanding their business and driving results.
• Partner. We’re approachable, dependable, and collaborative. We go above and beyond to help our customers, our partners, and one another succeed.
• Thrive. We revere personal and professional growth. We recognize individuality, embrace authenticity, and celebrate each other’s success.
   

The Good Stuff

Founded in Austin, Texas, we’ve been bootstrapped and profitable since our start in 2006. Along the way, we’ve added a slew of perks inspired by our team of Radicals. Here are some of our favorites:

• Flexibility: no office dress code, unlimited PTO, and paid parental leave. Note: we are currently 100% remote + likely will be through 2020
• Diversity + Inclusion: we bring our full selves to work + you can too! Quarterly Radical Girl Crew activities, mother-friendly office space, open communication with our leadership team, and our semi-annual culture summits ensure each Radical is represented at Square Root
• Competitive benefits and compensation
• A cozy campus of 1920’s craftsman homes in downtown Austin
• Team lunches, stocked kitchen + bar, coffee-snob compliant coffee
• Bi-annual Hackathons where we think outside of the box + experiment on our ideas!
• Get to know the entire Customer Success team with weekly team bonding events + an annual offsite (previously held in the mountains of Colorado)
• Radicals get $3,000 a year to learn anything (seriously!), whether you learn how to code, sing, work on your car - we just want to see you grow! PEOPLE Magazine recognized our Learn Anything program in their 2019 list of "50 Companies that Care," located here.

We’re always looking for people to join and evolve our Radical culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law. Additionally, Square Root participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!