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Austin, TX

Delivery Manager at Q2

| Austin
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Q2 Premier Services is seeking a Delivery Manager to manage a Service Delivery team focused on the successful development, configuration, and deployment of electronic banking software for banks and credit unions. This individual will be focused on quality, efficiency, and consistent deployment of the software with an eye toward process improvement, team leadership, and individual mentorship.

RESPONSIBILITIES:

  • Lead and manage a service delivery group to deliver quality software deployments

  • Hire and build high-performance teams that meet and exceed baseline expectations

  • Develop and hold the team accountable for quality assurance checkpoints to ensure quality and timely delivery

  • Monitor and impact key metrics and efficiencies

  • Develop a team that creates and adheres to Q2’s best practices

  • Evaluate and introduce constant improvements to the configuration and implementation processes

  • Work closely with the Delivery Managers and Program Managers to provide technical support and resources for projects

  • Work closely with Product, Development, and the IT/Data Center Operations teams to troubleshoot product and networking issues.

  • Engage the stakeholders within Q2 to ensure team goals are met

  • Analyze program metrics and align initiatives with department direction (analyze program metrics and align initiatives with business direction)

  • Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • Typically requires a Bachelor’s degree and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience. 

  • Typically requires 1-2 years managing and developing employees.

  • The ideal candidate will have experience managing online banking deployment software)

  • Project Management Methodology exposure preferred (PMI or Scrum)

  • Strong team leadership qualities with proven experience growing and mentoring teams

  • Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management

  • The ability to remain calm, diplomatic, and cooperative under stressful conditions

  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

  • Familiarity with enterprise software deployment architecture and methodologies

  • Experience building, growing, motivating, and mentoring high-performance teams

  • Articulate, thorough, and process-minded

  • Configuration and deployment experience within a multi-tiered environment

  • Travel up to 30% for clients or partners when necessary

  • Financial Services and enterprise software experience preferred

  • Experience leading agile teams preferred

#LI-KH1

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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