Developer Advocate

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities. 

Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message. 

What will you do: 

  • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process. 
  • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
  • Manage the developer/partner feature request site (Ideas) in the Community.
  • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
  • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
  • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts. 
  • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
  • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum. 
  • Mentor new teammates, as needed. 

Who you are: 

  • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation. 
  • Software Engineering background preferred
  • Expert level understanding of BigCommerce API and Stencil theme framework; capable of performing, testing, and debugging requests
  • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required 
  • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
  • Strong understanding of code deployment and supporting tools like Github
  • Ability to quickly understand complex, interdependent technical requirements.
  • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
  • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry level to C-Suite executives.
  • Willing to travel to attend conferences, meetups, and other events.
  • Work effectively cross functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
  • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others. 
  • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that. Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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