At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU’LL WORK ON

As a Customer Fulfillment Specialist, you will play a critical role in driving growth in a new and exciting segment of our business. You will be responsible for overseeing the fulfillment of Qualia’s newest product, Qualia Access. As a Customer Fulfillment Specialist, you will be on-boarding new users onto the Access platform. You will ensure invited users are completing assigned tasks and leveraging relationships to gain referrals to drive new business.

RESPONSIBILITIES 

• Making outbound calls to real estate professionals to drive engagement on the Access platform
• Onboard new participants to the Qualia Access platform
• Act as the compliance specialist when documents are overdue
• Analyze data and work with AM to ensure that fulfillment targets are met
• Research contact information
• Leverage relationships to create new business opportunities for the Qualia Platform sales team
• Managing fulfillment status, data integrity, and opportunity creation in our CRM

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Bachelor’s Degree preferred
• 0-2 years of experience in a customer facing role
• Strong passion for SaaS customers
• High energy with hustling DNA
• Superb organization skills and attention to detail
• Coachable and eager to learn and improve based on constructive feedback
• Ability to communicate effectively over the phone, email and in-person
• Competitive spirit, high energy, self-motivated team player

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.