Engagement Manager

| Austin
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SparkCognition is an award-winning developer of enterprise-scale AI solutions that allow organizations across industries to predict future outcomes, automate processes, and prevent cyber-attacks. We do this for some of the biggest brands in the business by allowing them to analyze, optimize, and learn from data, augmenting human intelligence and delivering a better, safer, and more sustainable bottom-line result. The company is venture-backed, with a marquis client list, world-class board of directors, and globally recognized advisors, and has experienced exceptional growth (CAGR 100%+) since its inception in 2013.
We are looking for a driven and talented Engagement Manager who will work with our customer's executives and subject matter experts, as well as our business and technical teams. This critical role will drive the successful implementation of our services and products to ensure the solution delivers expected customer value.
Our ideal person is a skilled project manager with experience in software delivery and professional services. This also includes technical skills in machine learning, data integration, application development, and infrastructure deployment. Domain experience in any of the following areas: Automotive, Consumer Packaged Goods, Manufacturing, Supply Chain, Oil & Gas, Utilities.
This is a highly visible role that offers the opportunity to meaningfully drive success internally as well as to our valued customers.
If you were already working for us, you would be:
  • Leading engagement teams to perform implementation activities, working with internal team members from Sales, Data Science, Software Engineering, Product Management, Professional Services, Research, Support, and Finance
  • Tracking, anticipating and addressing challenges before they become risks
  • Effectively and proactively communicating with customers on execution and building a trusted relationship
  • Ensuring the adoption of our solutions by supporting product training, collecting product feedback, advocating for customer needs
  • Managing activities for custom application development, including but not limited to discovery and requirements gathering
  • Supporting value definition and ensuring value capture for customer projects and accounts
  • Overseeing projects across customer accounts to drive successful outcomes and account growth
  • Advising internal stakeholders on opportunities for product development and solution applications/use cases aligned to customers and internal interests
  • Supporting our executive leadership in implementing and scaling best practices within the organization to continuously improve our offerings and customer experience
  • (Eventually)Traveling to customer sites, as needed (varies on a project basis)

You may be a fit for our team if you:
  • Have a minimum of 3-5 years of project/program management experience, ideally implementing SaaS solutions
  • Have significant domain experience in applicable industries
  • Have the ability to successfully communicate and work with a variety of stakeholders including senior executives, subject matter experts, software engineers and data scientists
  • Can effectively collaborate across customer and internal teams to solve problems, define scope and timelines, manage against a plan, and provide project/product direction based on customer feedback
  • Can translate between business and technical domains
  • Are highly organized and have a self-directed business style with a strong ability to prioritize
  • Have excellent presentation, communication, and interpersonal skills
  • Can juggle multiple projects and initiatives simultaneously as well as effectively collaborate across teams and work in a diverse, fast-paced environment
  • Have a bachelor's degree, ideally in a technical field (e.g. CS, engineering); Masters preferred

It would be great if you had:
  • Prior work experience in one or more of the following industries: Automotive, Consumer Packaged Goods, Manufacturing, Supply Chain, Oil & Gas, Utilities
  • Exposure to and/or interest in artificial intelligence, machine learning, predictive maintenance, natural language processing
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • HadoopFrameworks
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • Adobe InDesignDesign
    • Adobe After EffectsDesign
    • Adobe PremiereDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • DemandbaseLead Gen
    • PardotLead Gen

Location

Our office is located near the Domain and the Arboretum in Northwest Austin. Plenty of restaurants, shopping centers, gyms, and grocery stores nearby.

What are SparkCognition Perks + Benefits

SparkCognition Benefits Overview

SparkCognition offers a combination of benefits + perks that align with our brand and culture. This includes: competitive medical benefits, HSA contribution, employer paid STD & Life Insurance, 401k match, 4+ weeks of PTO, and parental leave. In addition we strive for our team to be active in our communities and to focus on leading supportive and healthy lifestyles. As we are in a high-growth stage, we offer support and encouragement for employees' career development, including mentorship opportunities, online course subscriptions, and more.

Culture
Volunteer in local community
SparkCognition participates in local volunteer activities, most notably with Austin Sunshine Camps.
Friends outside of work
Eat lunch together
Intracompany committees
SparkCognition has a cross-departmental Culture Committee that ensures the company represents our values and mission. They plan events, launch initiatives, and represent the employees of the company.
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
SparkCognition offers group-term life insurance with a potential payout of 2X an employee's annual salary for the duration of employment.
Wellness Programs
SparkCognition's current health and wellness program provides a Lifetime gym stipend to all employees of SparkCognition.
Mental Health Benefits
SparkCognition offers a unique service called First Stop Health. This is a company that puts mental health resources front and center for our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SparkCognition's 401(k) retirement plan matches 50% of an employee's contribution up to 6% of their annual base salary, with a 3-year vesting schedule for matched contributions.
Company Equity
SparkCognition offers stock options for all employees as a part of the incentive package, including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer up to 10 weeks of parental leave.
Flexible Work Schedule
SparkCognition offers flexible schedules, allowing each employee to work with their team to determine hours.
Remote Work Program
Our post-pandemic return to office policy will allow employees and their managers to work together and determine if their role will be fully remote, a hybrid work model, or fully in-office.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
No matter what time of the year a new employee joins, we believe strongly in rest & relaxation and encourage employees to utilize flexible PTO.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Catered Friday lunches and Taco Tuesdays!
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

At SparkCognition, we're been focused on adding and improving perks and benefits. Some of these include offering prorated PTO throughout the year, 401k matching, a cell phone subsidy for all employees, parental leave (up to 10 weeks), and a choice between Mac or PC work laptops. Additionally as we look to return to the office, we are offering all employees a hybrid or fully remote work model, and we are actively hiring remote employees nationwide.

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