Enterprise Customer Programs Specialist

| Austin | Hybrid
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Miro is the leading online collaborative whiteboard platform helping cross-functional teams of marketers, designers, product managers and engineers ideate, design-think, and collaborate to bring some of the world’s most innovative products on the planet to market, faster. Today we have over 5 million users globally and paying teams inside companies like Netflix, Twitter, Salesforce, Airbnb, PwC, Deloitte and many more. 


In this new role, you will help develop programs that increase virality, license expansion, and overall advocacy across our enterprise accounts. This will be done through end-user education, champion programs, and admin newsletters. We're looking for an enthusiastic and motivated individual that likes building programs from the ground up, a true collaborator that enjoys working cross-functionally, and a marketer with strong customer empathy who can take an insight and turn it into an action.

What you’ll do

  • Run a series of webinars designed to help end-users drive deeper adoption of Miro at their companies and champion broader use cases
  • Work with content marketing to identify assets needed to help champions build the business case for Miro’s Enterprise Plan
  • Work with community team to design advocacy programs for Enterprise champions
  • Create programs for Miro admins, such as email newsletters, to create value and visibility into company adoption

What you'll need

  • Experience working with B2B mid-market/enterprise level clients
  • Experience with B2B sales/marketing processes and metrics
  • Experience with a marketing automation platform; Hubspot preferred
  • Ops-minded, process-oriented and committed to clean data
  • Capacity to perform in a high-growth environment
  • SaaS experience preferred
  • A strong written and verbal communicator 
  • Analytical, has the ability to analyze and draw conclusions from broad dataset 
  • A builder, can build and operationalize processes to scale
  • A problem-solver, takes things to the finish line
  • An open-minded, curious, and eager learner, eager to build your skillset
  • A dependable and autonomous team member 
  • Ability to effectively collaborate with remote teams

What’s in it for you

  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Brand new office coming soon!
  • Team outings 

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Location

Our office is located in the heart of downtown Austin and we’re just a short walk, bike ride, or drive away from some of ATX's coolest spots like Zilker Park and Lady Bird Lake. Whether you’re a foodie, concert fan, or a nature lover, Austin has it all. No surprise everyone's moving here and fast

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