Framework Onboarding Coach at Restaurant365
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!
R365 is built upon family, innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a second round of funding from Bessemer Venture Partners and our expanding client list includes well-known franchises to your favorite local spot, fine dining to fast casual... Restaurant365 does it all!
We are excited to bring on an experienced Orientation Onboarding Coach to our growing team in Austin, TX! In this role, you will be responsible for helping new customers successfully begin their onboarding experience with Restaurnat365.
What you'll be doing:
- Master accounting features and tools within Restaurant365.
- Provide industry, accounting, and solution expertise to customers and other team members.
- Manage the full project lifecycle; interpret project scope, train, problem-solve, request approvals, manage tasks, level resources, and be an advocate for your customer’s unique needs.
- Work with customers to enter in their Chart of Accounts.
- Help customers configure the R365 platform to be ready for training.
- Work with cross-functional teams on customer set up and project details.
- Keeps a strong client focus in executing all functions of the job.
- Communicates effectively and responds to internal emails and inquiries within reasonable timeframes..
- Behaves respectfully to others in the workplace and to customers
- Ability to build and maintain long-lasting business relationships.
- Innovation, Quality, and Accountability in all you do!!
- Proficient in Microsoft Office Suite
- Strong accounting background
- Restaurant industry experience (management/operations is a HUGE plus!)
- Excellent customer service skills
- Effective oral and written communication
- Great organization skills and attention to details
- Natural problem-solver
- Excellent communicator dedicated to helping customers learn
What's in it for you:
- Competitive compensation package
- Comprehensive health benefits
- 401k + matching
- Employee stock options
- Phone & internet reimbursement
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- Wellness initiatives
- Company sponsored events
Why work with us?
- Passionate, fun, supportive team
- Thriving company with an impressive growth trajectory
- A Product that makes a real difference
- Cutting-edge, industry-disrupting technology
Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth.