Functional Consultant

| Austin

The Functional Consultant serves as a business and solution expert, providing technical expertise for and facilitating the deployment of large, enterprise, and complex customer implementations.  This position gathers and analyzes customer requirements, engages in consultative and technical solutions, organizes the setup, configuration, and training for customer deployments.

This role will serve as the primary functional/operational point of contact for large and enterprise customers going through implementation, and will be responsible for aligning resources as necessary in order to successfully implement complex solutions.

Job Responsibilities

  • Works with customers to identify current and future customer business requirements and operational practices
  • Gathers and analyzes functional requirements by conducting workshops with customers and internal stakeholders and reviewing system setup for production customers.
  • Creates and updates documentation on system solutions to meet the customer’s business requirements.
  • Establishes personal rapport and serves as a primary point of contact during the deployment process.
  • Seeks to understand and confirm success criteria for customer engagements, ensures executive and operational sponsorship and ensures customer engagement throughout the deployment.
  • Participate in the configuration, data entry, and validation of setup of the customer software solution.
  • Responsible for working with the project team to ensure that all setup, validation, pilot, and roll-out dates are determined and documented.  
  • Ensures that the setup and rollout schedule is adhered to by both the customer and HS.
  • Work with customers during the pilot and rollout stages to ensure they are successfully adopting the software.
  • Identifies and reports on progress, business impact metrics, and rollout reporting during the project
  • Create documentation and educational content that can be delivered to customers to create value via webinars, online community, or other marketing campaigns to assist deployments.
  • Provides web-based, phone, and in-person customer requirements discovery and analysis and training.
  • Performs product demonstrations  and designs user acceptance criteria documentation.
  • Presents and articulates advanced product features and benefits.
  • Help to develop customer's staff by providing technical information, training, and guidance.
  • Stays current on product releases and enhancements.
  • Track progress and report status internally and to clients throughout the project lifecycle.
  • Identify, analyze, and respond to project risks, as they occur.
  • Lead quality acceptance activities, for each of the project milestones.
  • Partner with Customer Care and Customer Success departments to help transition a customer from the deployment phase to ongoing Support, at completion of project.
  • Ensure tasks are constantly updated to reflect actual project status.
  • Track Time by billable project daily, ensuring that 85% of logged hours are billable.
  • Travel may be required.

Skills/Qualifications:

  • Strong written and verbal communication skills.
  • Strong matrix management skills and ability to work collaboratively in a multicultural environment within a (virtual) team.
  • Ability to manage multiple complex implementations projects, including timelines, scoping, business requirements, functional documentation, etc.
  • Work internally and with customer stakeholders to set and manage expectations.
  • Demonstrated ability to present complex topics in a clear, concise and easily understood manner
  • Proficient in Google Apps, Smartsheets and project management tools
  • Strong analytics proficiency
  • Hospitality mindset
  • Strong understanding and ability to articulate new technologies and corresponding value propositions
  • Ability to deliver on business commitments
  • Expertise in Business Analysis is required.
  • Experience in Labor Management, Time and Attendance, Cash Management, and/or Inventory Software
  • Solid understanding of Software Engineering development process is desirable.
  • Personal Qualities (Leader, Self-Motivated, Flexible, Enthusiastic and Organized).
  • Domain experience in food service  or retail industries is desirable

 

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

 

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people
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An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!

Brandon

Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are HotSchedules Perks + Benefits

Culture
Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
Parking
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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