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Implementation Advisor

| Austin

Khorosis looking for an Implementation Advisor who will be responsible for managingand delivering complex software rollouts with multiple customers. The idealcandidate is a self-starter with a strong background working bothindependently, and with a team, to develop scalable processes and meetdeadlines. The Khoros Implementation Advisor is a good listener who isarticulate, responsive, patient, and possesses the ability to explain a widerange of social media concepts to customers with varying levels of social mediaknowledge.

Responsibilities:

  • Kickoff new software implementations by uncovering and mapping the customer's goals and objectives to best practices
  • Forecast and navigate delays in customer timelines by evaluating impact and aligning expectations
  • Educate end users on the Khoros platform
  • Stay up to date on social media trends and new features of Khoros products to help educate our customers
  • Maintain up to date customer records and notes in Khoros' internal systems
  • Successful candidate will be well-organized with an attention to detail
  • Successful candidate will have a proven ability to meet deadlines
  • Position requires up to 25% travel in the United States and abroad; application must have a current passport

Requirements:

  • Bachelor's Degree required
  • Passion for social media and social media marketing
  • Excellent presentation, communication, and project management skills
  • Responsible self-starter with the ability to problem-solve and work in a fast-paced environment
  • Ideal candidate must be fluent in English, both oral and written; additional language skills preferred
  • Proficiency with project management and CRM tools like Salesforce and Clarizen preferred

ThePerks at Khoros:

  • An incredible work environment – fun, casual, fast-paced environment
  • Health, dental, vision, disability, and 401K benefits
  • Flexible paid time off
  • Fresh, healthy lunches catered four days a week
  • Unlimited snacks and drinks
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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