Implementation Coach – Partner Onboarding & Success

| Austin
Email resume to Megan Bays at [email protected] w/ "Built In" in the subject line.
Apply now

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.

We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to your favorite local spot, fine dining to fast casual… R365 does it all!

We are excited to bring on an experienced Implementation Coach to our growing team in Austin, TX! In this role, you will be managing the full project implementation lifecycle as well as developing long-term relationships with key Partner accounts.


  • Master accounting features and tools within Restaurant365 via our Training Academy and hands-on mentorship.
  • Provide industry, accounting, and solution expertise to customers and other team members.
  • Mange the full project lifecycle; interpret project scope, train, problem-solve, request approvals, manage tasks, level resources, and be and advocate for your customer’s unique needs.
  • Anticipate our Partner’s needs before they do; offer solutions to challenges and concerns to ensure Partner’s financial success with R365.
  • Develop long-term relationships with key Partner accounts.
  • Act as liaison between Partners, product managers, and executive management to provide feedback on new accounting feature developments.
  • Keeps a strong client focus in executing all functions of the job.
  • Communicates effectively and responds to internal emails and inquiries within reasonable timeframes.
  • Behaves respectfully to others in the workplace and to customers.
  • Ability to build and maintain long-lasting business relationships.


  • Strong accounting background; BBA in Accounting Preferred; CPA a plus
  • Restaurant industry experience preferred (management/operations is a HUGE plus!)
  • Corporate Finance Reporting skills
  • Intermediate to Advanced skills in Excel
  • Big Picture approach to understanding Systems as a whole
  • Effective oral and written communication skills for cradle and grave cycle
  • Excellent customer service skills
  • Tech-savvy a plus; innovative application resource knowledge desirable
  • Ability to build and maintain long-lasting business relationships
  • Love to problem-solve
  • Self-reliant


  • Competitive base salary
  • Comprehensive benefits
  • Simple IRA + match
  • Flexible time off + company holidays
  • Weekly catered lunches + snacks
  • New office space in Irvine
  • Wellness program
  • Company-sponsored events

Why work with us?

  • Cutting-edge, industry-disrupting technology
  • Thriving company
  • Huge growth opportunity
  • Passionate, supportive, fun team

Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth.




Why Work Here?

Fast-paced, growing software company shaking up the restaurant industry!

Restaurant365 is the leading technology provider for restaurant software. We provide an all-in-one cloud solution that gives customers a full operations and accounting platform to run their business. WE HELP RESTAURANT COMPANIES GROW! R365 is based on a core philosophy of Innovation, Accountability and Quality. Every team member has a voice and is expected to always push to improve our company, our product and our process. With a 100% year over year growth rate and large and growing customer base, we are looking for exceptional team members to join our team as we continue to disrupt the restaurant tech space and grow exponentially. We have offices in Irvine, CA and Austin, TX with a distributed sales team.

Read Full Job Description
Email resume to Megan Bays at [email protected] w/ "Built In" in the subject line.
Apply now
loading ...

Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • SalesforceCRM


9050 N. Capital of Texas Highway, Austin, TX 78759

An Insider's view of Restaurant365

What’s the vibe like in the office?

You can truly tell that R365 is where we want to be. We have many people from the restaurant industry. Being no strangers to long hours, hard work, and good times, a solid work/life balance now on the technology side makes a very willing and productive team. We all help each other, welcome new faces, and not afraid to make a scene for a good laugh.


Senior Sales Engineer

What's the biggest problem your team is solving?

As an SDR, the biggest problem we're solving is lack of awareness. Lots of restaurants don't realize that we exist and are able to truly make their lives so much easier. As the ex-operator of a 9 unit restaurant group, I wish someone had called me and showed me the way.


Sales Development Representative

How has your career grown since starting at the company?

I was one of the first SDRs brought on. In the 9 months I've been here, I've been promoted 2 times and found my way into my dream role. It's been exciting working for a dynamic company that is growing. I love that I get to challenge myself and help grow the company and my team. I love my job and can't wait to see what's next for Restaurant365!


Sales Development Manager

How do you make yourself accessible to the rest of the team?

Private offices have a purpose but they can isolate people. I spend at least half the day sitting with the sales team – questions and support often require a physical presence and I believe this keeps us all really well connected.


Director of Sales

How do you collaborate with other teams in the company?

In leading the partner efforts at Restaurant365, I am amazed at how my colleagues show their creativity, flexibility, and willingness to think outside of the box when supporting the needs of our customers and partners. It’s these efforts and attitudes that make working at Restaurant365 a great place to grow your career.


Head of Strategic Partnerships

What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

- Competitive base salary
- Comprehensive benefits
- Simple IRA + match
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- New office space in Austin
- Wellness program
- Company-sponsored events

Health Insurance & Wellness Benefits
Dental Benefits
80% out-of-pocket dental costs up to $1,000/year which is then reimbursed through a Direct Reimbursement Plan
Health Insurance Benefits
Restaurant365 pays 100% of the employee’s premium or the employee may elect a personal plan and the company will reimburse them up to $335/month.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Weekly catered lunches
Some Meals Provided
More Jobs at Restaurant3659 open jobs
All Jobs
Dev + Engineer
Project Mgmt
Email resume to Megan Bays at [email protected] w/ "Built In" in the subject line.
Apply now
Save job
loading ...
View Restaurant365's full profileSee more Restaurant365 jobs