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Implementation Consultant

| Austin
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LumApps is a category leader in the B2B digital communication platforms space. We have a unique positioning in the market: a social and collaborative intranet for forward-thinking companies that understand the power of communication to build a competitive advantage. Employees can access everything they need in one digital workplace: corporate news, documents, business apps and communities.

Today, we have several million users, serving prominent corporations such as Colgate Palmolive, Logitech, Electronic Arts, Global Payments, The Economist, Veolia, Air Liquide and we are rapidly gaining more market share around the globe. Following our success in Europe and the US, we want to become the best digital workplace and enterprise portal solution in the global market!

We currently have 7 offices worldwide in London, Paris, New York, San Francisco, Austin, and Tokyo in addition to our headquarters in Lyon. We are in hyper growth with our teams and looking for talented individuals to build our operations worldwide.

JOB DESCRIPTION

The Implementation Consultant is responsible for working with clients and across multiple teams to define use cases, provide recommendations, and implement the LumApps platform based on digital workplace best practices and recommendations.

This includes identifying pain points and gaps, defining use cases, providing best practices, and implementing solutions based on the client’s vision, goals, and objectives. This role is also responsible for collecting data and coordinating with other teams to ensure the efficient and successful delivery of all deployment components.

This role serves as a subject matter expert for product configuration and implementation best practices on the product and/or service they are supporting. This role is instrumental in effectively communicating challenges to the appropriate teams to ensure positive client experiences.

PRIMARY RESPONSIBILITIES

Manage multiple client implementations simultaneously

Work with clients to identify current pain points and gaps to define an ideal future state for the client’s deployment

Provide best practices, recommendations, and guidance to achieve the client’s ideal future state 

Lead remote and onsite workshops with the client to define the client’s needs

Assist with the creation of professional services scopes of work (SOW) for client deployments

Provide training and enablement to clients to ensure effective administration and use of the LumApps solution by the client

Maintain accurate records of all communication received for each client

Document and deliver all best practices and recommendations to the client

Required to meet or exceed monthly utilization targets

Provide superior customer service to all internal and external customers

Perform system setup and configuration ensuring accuracy of complex data and multi-system integrations

Maintain advanced knowledge of all LumApps products and solutions

Manage defect or problem resolution to drive implementations to completion

Notify management of any complications, missing data or system defects that might delay the implementation

Identify and assist development with resolution and enhancements to workflow, scripts, or system defects

Perform testing on new workflow, scripts, or solutions prior to implementation

Resolve issues and answer questions from both internal and external customers

Collaborate regularly with other departments to improve processes or procedures

Ensure appropriate hand-offs and communication with Pre-sales and Customer Success

Maintain knowledge of departmental processes and procedures

Required Skills
4-5 years experience in a SaaS implementation role 

Proficient knowledge of a digital workplace

Experience working with CMS 

Experience with Intranet Implementation (Jive, Sharepoint, etc.)

Familiar with web technologies 

Strong corporate communications

Knowledge of best practices for implementations

Understanding of HTML

Project management and time management skills

Consultative skills, Investigative skills, and understanding of how the product works

Organizing workshops and leading workshops with customers

Strong ability to gather customer expectations and communicate specifications to Solutions Engineer(s)

Leading, Gathering, Finding, and recommending customer solutions

Proficient working knowledge of Object Manager 

Preferred Qualifications
Bilingual in Spanish and/or French

Experience working on adoption, change management, etc 

Deep technical understanding of SaaS and implementations

Previous experience working with Migration projects 

G-Suite knowledge 

What you’ll enjoy
Entrepreneurship experience in a fast growing startup: LumApps is the best place to build new things and make a real impact.

We have a program designed with your success in mind. We’re looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career. We offer competitive pay and full health benefits.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • AsanaManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

Location

Our office is located downtown on West 5th street, within walking distance to a ton of great restaurants and bars!

An Insider's view of LumApps

What's something quirky about your company?

What makes LumApps quirky is the people. There's an array of personalities that make the work environment a pleasure to be part of. There are also so many languages spoken at LumApps! Throughout the course of one day, you'll hear conversations in French, Spanish, Portuguese, Japanese, and even German.

Ramon

Visual Designer

What does your typical day look like?

The great thing about my job is that every day is different. I have a handful of customer meetings and the rest of my day is spent collaborating with my team on different projects, like creating demo sites or responding to RFPs. In between, I help my office mates with whatever they need, whether it's product-related or party planning.

Mary

Sales Engineer

How do you collaborate with other teams in the company?

I have the opportunity to collaborate with almost every team at LumApps (Sales, Marketing, Customer Success, Finance, Sales Ops, Engineering, etc). I spend a lot of time with our sales teams - it's important that we are aligned, because when they are successful, we all win. I love that I get to work with so many brilliantly talented individuals!

Lauren

Field Marketing and Events Manager

What are LumApps Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted at least once per month, if not more often.
Parking
We offer employees Free on-site parking.
Recreational Clubs
Professional Development Benefits
Lunch and learns
LumApps hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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