Implementation Manager, Mid-Market (Specialty Contractors) at Procore Technologies

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Procore is expanding our Customer Success team. We are hiring Implementation Managers to partner with clients to manage training, drive adoption, and build long-lasting partnerships. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time while also partnering with Account Executives, Product, and other Customer Success team members to help your clients join and grow with Procore. This is not a sales position.

Our Implementation Managers will be given the opportunity to plan roll-out strategies then execute the implementation and onboarding of new accounts while also contributing to a growing team and office. Some travel is required (5-10%) to visit client sites, attend industry events, travel to other Procore offices, and more!

This position can be based in Austin, TX or Carpinteria, CA. We’re looking for someone to join our team immediately. 

What we’re looking for:

Tech industry sophomores looking for a new challenge:

  • Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships
  • Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

Construction pros looking to transition into a fast paced software company:

  • Experience in a project administration or management role within the construction industry including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator
  • Procore platform users (highly preferred, not required)
  • Must be technology evangelists and promoters of modernizing the Construction industry

What you’ll do:

  • Taking new clients and transforming them into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management
  • Providing the highest level of service and support to Procore’s clients through diligent communication
  • Communicating with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings
  • Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

While our Customer Success team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Customer Success team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.  


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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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