Implementation Project Manager at Cognite

| Austin
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Within Cognite North America, the Customer Success team is the group of leaders responsible for engagement management, customer adoption of our solutions, and growth of Cognite's impact within our customers' digital transformation efforts. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting, to Industry, to Software development. We seek to continuously improve how we work with our clients, how we work together as a team and how we develop as individuals.

What You'll Do

As an Implementation Project Manager, you will primarily lead teams driving our customers’ digital transformations, freeing up their data and unlocking value. This process requires initiative and creativity, combined with a systematic approach and a strong passion for creating customer value using advanced technology. In the role, you will coordinate a team consisting of data scientists, solution architects, and domain experts to configure, deploy, and operationalize digital solutions across the oil and gas, renewables/sustainability, power & utilities, and manufacturing industries. The position will give you a unique opportunity to work with and learn from people with various backgrounds in business, software, and industry.

When delivering Cognite’s solutions, you will be responsible for end-user success. Being the focal point of contact you will work closely with our customers to find out ways of using the CDF. Being able to show persistence and adaptability when faced with unexpected challenges and ambiguity is an important part of leading the day to day work of a project. You will also have the role of translator and coordinator between the customers and Cognite’s R&D and Product Management teams and advise on development priorities. This means that you need to be a good communicator, enjoy working closely with people to solve challenging problems and be able to understand complex technology. As your customers mature, you will develop and maintain customer success plans, charting a path to the customer’s desired outcome with Cognite software, leveraging comprehensive understanding of Cognite's products, identifying expansion opportunities for account managers to close.

Who You Are
  • Have 5+ years of experience in customer facing roles with increasing responsibility in technology project delivery, software product management, and/or management consulting in high tech verticals
  • Have a Bachelors in Business, Engineering, Computer Science or similar (Masters/MBA preferred)
  • Have experience from industrial digitalization projects or product development of IoT, cloud solutions or machine learning models
  • Have an understanding of customer success methodologies and practices including (but not limited to) segmentation, customer journey, customer health scoring, etc
  • Able to manage complex stakeholder landscapes (customers, end-users, internal resources, partners, etc.)
  • Reliable to work independently, demonstrate objectivity, and exhibit sound reasoning in a dynamic and ambiguous working environment
  • Possess strong writing, presentation, and communication skills, including the ability to chair meetings or host webinars
  • Passionate about driving change and creating success for customers
  • Enjoy challenges and dare to set ambitious goals that drive innovation within a fast-growing global tech company
  • Take initiative and responsibility for building strong teams and customer relationships
  • Comfortable and confident in running executive system review meetings, engaging with C-level sponsors
What Makes Us Great
  • An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
  • High level of autonomy, ability to influence decisions and humility to learn from mistakes
  • Work along-side a driven, engaging team with in-depth software expertise and industry experience
  • Opportunity to join [email protected] for social, community, and diversity initiatives
  • Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
  • Join a team that truly lives their values and brings their whole selves to Cognite --> watch some of our Cognite Voices | Katrine Tjølsen, Petter Reistad.
Perks & Benefits
  • Competitive Compensation + 401(k) with employer matching
  • Exceptional Health, Dental, Vision & Disability Coverages with premiums fully covered
  • Unlimited PTO + flexibility to enjoy
  • Paid Parental Leave Program
  • Learning & Development Stipends
  • Global Mobility & Exchange Program
  • FriYay Catered Lunch + Fully Stocked Fridges
About Cognite

Cognite is a global industrial Software-as-a-Service (SaaS) company enabling the full-scale digital transformation of heavy-asset industries. Our core software product, Cognite Data Fusion (CDF), powers companies with contextualized OT/IT data to develop and scale solutions that increase safety, sustainability, efficiency, and drive revenue.

Headquartered in Oslo, Norway with offices in Japan and America, Cognite has garnered the attention and partnership of some of the world's top industrial and tech companies, and the company’s success has been profiled in publications like Boston Consulting Group, Bloomberg, Digital Energy Journal, and Houston Chronicle. Google awarded Cognite Google Cloud Technology Partner of the Year 2019 for Manufacturing and Austin Business Journal named Cognite 2020 Best Places to Work.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • FluxLibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • MySQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Our company is located in the Domain with plenty of bars, restaurants, and shopping. Plus, the office is easy to get to with the Capital Metro.

An Insider's view of Cognite

How would you describe the company’s work-life balance?

I am amazed at the level of commitment Cognite has to its employees. I’ve never worked with a company before that placed such a focus on inclusiveness and diversity, not to mention the tremendous effort spent encouraging open communication between employees, managers, and the executive team.

Addy

Designer

What does your typical day look like?

Being a data scientist in industry solutions, my objective is to demonstrate to customers how we can create value using our product, Cognite Data Fusion. Typically, I spend most of my time developing models. This can include machine learning models, physics models, or a hybrid of both.

Anvar

Senior Data Scientist

What makes someone successful on your team?

We look for individuals who enjoy both -- 1) strategic (building) and 2) execution (doing). And demonstrate behaviors like -- a growth mindset, extreme ownership, proactiveness, and positivity / enthusiasm. One of the most important ingredients for success at Cognite is the value of "togetherness". We move quickly and efficiently as one global team

Cara

Vice President of People & Organization

What is your vision for the company?

Cognite has ambition to become the leading software company in the world, fundamentally changing the way heavy-asset company work. We will do that by helping the companies to put their data to work and improve their profitability and sustainability.

John Markus

CEO & Co-Founder

What are Cognite Perks + Benefits

Cognite Benefits Overview

Perks & Benefits:
-Competitive Compensation + 401(k) with employer matching
-Health, Dental, Vision & Disability Coverages with premiums fully covered
-Unlimited PTO + flexibility to enjoy it
-Paid Parental Leave Program
-Learning & Development Stipends
-Global Mobility & Exchange Program
-FriYay Catered Lunch + Fully Stocked Fridges

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

What Makes Us Great:
-An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
-High level of autonomy, ability to influence decisions and to learn from mistakes
-Work along side a driven, engaging team with in-depth software expertise and industry experience
-Opportunity to join [email protected] for social, community, and diversity initiatives
-Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
-Join a team that truly lives their values and brings their whole selves to Cognite

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