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Implementation Specialist

| Austin

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

The Opportunity:

The Implementation Specialist is a member of the Customer Experience Team and is responsible for working with Property Managers (PMs) in the vacation rental industry to set up and learn their new software. This includes working with 3rd party vendors, including website providers, and activating e-commerce feeds. You'll own multiple client projects from discovery through completion.

As an Implementation Specialist, you will support our clients through all phases of implementation of their new vacation rental software. You are responsible for guiding the data entry, configuration, and training for HomeAway’s SaaS (Software as a Service) products for vacation rental operations. Property Managers will use their new HomeAway Software to run vacation rental properties on behalf of owners, run all aspects of reservations, and handle all accounting related to the properties. 

You'll work with customer teams and HomeAway Software teams - peers, training staff, and managers - to implement these projects. This includes ensuring smooth transitions with our Sales and Software Support teams.

You'll draw upon and learn project management processes, and offer ideas for continual process improvement. 

You will work with the Senior Manager, Training & Implementation, Customer Experience.

Responsibilities:

  • Lead multiple implementation projects including project management, data services, training scheduling, customer consulting, internal partnerships, and additional implementation services.
  • Handle dedicated implementation projects and work with colleagues on complex, enterprise software implementations.
  • Track projects - including progress, achievements, and customer communication - using Google Docs, SalesForce and Basecamp.
  • Generate and track software development issues in Jira.
  • Communicate with the client throughout the implementation project life cycle and document consistently.
  • Ensure timely internal communication with HomeAway teams and external communication to clients and related 3rd parties, such as website providers.
  • Work cross functionally with other HomeAway teams including Sales, Support, Product, Listings, Channel Partners, and Web Services.
  • Raise issues to management including adjusted timeframes and compensation requests.
  • Conduct needs analysis to figure out appropriate implementation requirements for non-standard projects.
  • Assist with identification of risks and with development of mitigation plans.
  • Report progress and ensure timely Go Live.
  • Provide feedback and suggestions on products, issues, processes and procedures to improve efficiency and offer customers a better experience.
  • Travel 1-2 times a year to meet with team members or company conferences.

Required Qualifications:

  • Minimum 5 years of project management experience.
  • Minimum 3 years of enterprise software implementation experience.
  • Good customer skills, including expectation-setting.
  • Dedication to quality customer experience.
  • Teamwork skills with internal and external teams.
  • Competency in Microsoft Office applications, Google Docs, and CRM.
  • Ability to travel up to 10%.

Preferred Qualifications:

  • Experience with database set-up, including data entry, plus accounting modules in a business management software system.
  • Experience working on or being responsible for an end user software migration.
  • Experience with SalesForce.com.
  • Experience using Jira.
  • Experience with Basecamp or other project management tools.

Benefits & Perks:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.
11800 Domain Blvd, Austin, TX 78758

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Vacation & Time Off Benefits
Generous PTO
4 weeks of vacation time per year that starts accruing on your first paycheck.
Paid Volunteer Time
Enjoy 2 days/ year to spend volunteering with your favorite charity or non-profit.
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
5 paid sick days/year that start accruing on your first paycheck.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

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