Implementation Specialist at Restaurant365

| Austin
!Sorry, this job was removed at 1:40 p.m. (CST) on Friday, March 6, 2020
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back office operations for restaurants.
 
Restaurant365’s culture is focused on empowering team members to produce top notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast casual... R365 does it all! 
We are excited to bring on an experienced Implementation Specialist to our growing team in Austin, TX! In this role, you will be responsible for helping new customers successfully begin their onboarding experience with Restaurant365.

How you'll add value:

  • Master accounting features and tools within Restaurant365
  • Develop and manage relationships with 20-30+ customers through multi-week onboarding process
  • Become an expert in onboarding process and in communicating that process to R365 customers
  • Work with cross-functional teams on customer set up and project details
  • Keeps a strong client focus in executing all functions of the job
  • Communicates effectively and responds to internal emails and inquiries within reasonable time frames
  • Behaves respectfully to others in the workplace and to customers
  • Ability to build and maintain long-lasting business relationships

What you'll need to be successful in this role:

  • Proficient in Microsoft Office Suite
  • Strong accounting background
  • Restaurant industry experience (management/operations is a HUGE plus!)
  • Excellent customer service skills
  • Effective oral and written communication
  • Great organization skills and attention to details
  • Natural problem-solver
  • Excellent communicator dedicated to helping customers learn

R365 Team Member Benefits & Perks

  • Competitive compensation package
  • Comprehensive medical benefits
  • 401k + matching
  • Team member stock options
  • Phone & internet reimbursement
  • Flexible Time Off + Company holidays
  • Weekly catered lunches + snacks
  • Wellness initiatives
  • Philanthropy events

Why join our amazing team?

  • We're a family who prides themselves in creating innovative solutions and producing quality work.
  • Our product is the secret ingredient that makes a real difference to restaurants nationwide.
  • The open concept work environment that we've created is causal, collaborative and cultivates communication. 

R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back office solution. We help restaurants grow! R365 is an Equal Opportunity Employer and we encourage all forward thinkers who embrace change and possess a positive attitude to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • FirebaseLanguages
    • AngularLanguages
    • ReactLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • .NetFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

The Riata is a fantastic business and residential park, just a few miles away from The Domain.

An Insider's view of Restaurant365

What’s the vibe like in the office?

You can truly tell that R365 is where we want to be. We have many people from the restaurant industry. Being no strangers to long hours, hard work, and good times, a solid work/life balance now on the technology side makes a very willing and productive team. We all help each other, welcome new faces, and not afraid to make a scene for a good laugh.

Ben

Sales Engineer Manager

What's the biggest problem your team is solving?

As an SDR Manager, the biggest problem we're solving is lack of awareness. Lots of restaurants don't realize that we exist and are able to truly make their lives so much easier. As the ex-operator of a 9 unit restaurant group, I wish someone had called me and showed me the way.

Matt

Director of Business Development

How do you make yourself accessible to the rest of the team?

Listen first and talk second. It’s important to be a sounding board and to provide compassion and empathy, as well as to be an advocate for what employees need. Likewise, it’s important to truly understand what’s working and what’s not for your team and take action based on their feedback.

Nicole

Director of Sales Operations

How do you collaborate with other teams in the company?

As a business recruiter, it's my job to support every team in the company with their hiring needs. Whether its intake meetings to understand exactly the role a manager is hiring for, coordinating interviews and discussing feedback, I'm constantly partnering with multiple departments at any given time. It's always exciting around here!

Megan

Lead Business Recruiter

What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
401k + matching
Team member stock options
Unlimited PTO + Company holidays
Weekly catered lunches + snacks
Wellness initiatives
Philanthropy events

Culture
Volunteer in Local Community
Restaurant365 partners with Central Texas Food Bank to provide healthy and balanced meals to local families in need.
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
80% out-of-pocket dental costs up to $1,000/year which is then reimbursed through a Direct Reimbursement Plan
Vision Benefits
Health Insurance Benefits
Restaurant365 pays 100% of the employee’s premium or the employee may elect a personal plan and the company will reimburse them up to $335/month.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 3 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company Sponsored Family Events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Semi-annually.
Free Daily Meals
Employees get free lunch on Thursday.
Game Room
Stocked Kitchen
Weekly catered lunches
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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