Implementation Specialist

| Austin
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Are you looking for an opportunity to be part of a fast-growing enterprise software company that saves lives?

Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency 9-1-1 dispatch platform and analytics software is the future of emergency response. In the last 12 months, we’ve signed major customers and have increased our recurring revenue more than twentyfold. In this new stage of growth, we’re looking for passionate, dedicated team members who will play a critical part in building the foundation of our team.

RapidDeploy is hiring an Implementation Specialist who will be based in Austin, TX.As an Implementation Specialist at RapidDeploy, you will support implementation efforts for RapidDeploy product lines, including Nimbus Cloud Aided Dispatch (CAD) and Radius Tactical Mapping. You will own technical aspects of standing up customer environments, including customer data sourcing, profile builds, and platform configuration activities to ensure that new customer environments are set up accurately and completely, based on project scope and requirements

What You'll Be Doing at RapidDeploy

  • Lead and support technical tasks of Nimbus CAD and Radius Mapping implementations, including customer data sourcing, profile builds, and platform configuration
  • Support implementation activities, at the direction of Project Managers, to efficiently deploy new customers on RapidDeploy products
  • Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities, including data sourcing, profile build, and platform configuration activities
  • Coordinate implementation activities across internal groups, including Product, Engineering, and Customer Success, to drive efficient and accurate deployments of customer environments
  • Contribute to the productization of data sourcing, profile build, and configuration processes to enable scalability and consistency in the future
  • Develop configuration documents to support client sign-off prior to customer go-live
  • Proactively identify and communicate implementation risks to the project manager and other internal stakeholders, as appropriate
  • Become an expert in the functional operation of Nimbus CAD and Radius Mapping applications in order to explain application features and workflows in detail to customers
  • Deliver informal training for end-users when needed
  • Contribute to documentation & presentations for both internal and external consumption (e.g. configuration guides, training materials, on-boarding guides, etc.)
  • Contribute to the vision and mission of RapidDeploy by helping where you can – we are a fast-growing technology company in a dynamic market environment and job requirements are subject to frequent changes 

 

Required Skills

  • 5+ years in an implementation specialist or similar role, working on deploying software for customers
  • Experience implementing SaaS software products/applications
  • Experience with data processing and/or management, including automated QA/QC
  • Strong attention to detail and ability to focus on quality over quantity
  • Excellent communication skills (customer-facing and internal), ability to collaborate with team members with different backgrounds

Preferred Skills/Experience

  • Experience serving the Public Safety industry
  • Experience configuring and deploying public safety software
  • Familiarity with ERSI ArcGIS
  • Familiarity with Microsoft DevOps

 

About RapidDeploy Inc.

- Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 

- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)

- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!

- Offices in Austin, TX and Cape Town, South Africa 

- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 

- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 

 

RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

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Technology we use

  • Engineering
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a HQ located downtown on 7th and Brazos. We are neighbors with Austin's most infamous attractions. We also offer full-remote and hybrid work opportunities. We offer paid parking for those who come into the office.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2022, the product team is most excited about implementing significant enhancements to our customer engagement to ensure that we’re providing call-takers & dispatchers with products that improve their overall workflow, reduce stress by having to jump from screen to screen or product to product and that will improve field response times and safety

Karen

VP of Product

What makes someone successful on your team?

To be a successful Customer Success Manager at RapidDeploy, you must learn what success looks like for the customer and how to proactively measure it. You must transition from a reactive customer relationship to a proactive relationship. CSMs learn to use processes and tools to predict problems before they happen and address them.

Mel

VP, Customer Success

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What does career growth look like on your team?

We are an environment supportive of our employees' growth. Our 2022 plan consists of individual and group developmental and growth plans/opportunities for all employees. I am excited about working with the team related to career planning/pathing for individual contributors and leaders. Since being employed, we have seen actionable results.

Eileen O'Brien

VP, People Ops

What are RapidDeploy Perks + Benefits

Culture
Volunteer in local community
Given that we have many remote employees, many RD employees participate locally in their respective hometowns with local charities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Health & Wellness committee will be working to bring wellness programs to our employees. We have access to Headspace, Employee Assistance programs, and other benefits supportive of wellness
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Employees can submit for expense reimbursement related to supplies. We have also provided a stipend for employees for chairs and sit/stand desks
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We are launching a peer mentorship program in 2022 along with a buddy program for new hires.
Continuing education stipend
We have a provision for continuing education under our tuition reimbursement program for reimbursement of CEUs.
Continuing education available during work hours
We encourage our employees to grow and develop through learning. We encourage employees to work with their leaders on how this best fits their professional and personal work life.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Paid industry certifications are a part of our continuing education program under Tuition Reimbursement.

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